Manu Abraham Samuel
Whanganui,Whanganui
Summary
3+ years of experience as a Customer Service Associate in a fast-paced environment with experience in handling customers, visual merchandising, and implementation of retail stocks. Seeking a position in a positive and stable environment that will provide interaction with customers and allow career development opportunities within the company.
Overview
17
17
years of professional experience
Work History
Computer Science Teacher
Bhavans Vidya Mandir
06.2022 - 07.2023
- Designed appropriate and specialized lesson plans for computer science students.
- Set up computers and networking systems, delivering step-by-step instructions on basic use.
- Developed customized lesson plans for diverse learning abilities, leading to an improved understanding of complex concepts.
- Stayed current with industry trends and innovations, ensuring relevant curriculum content for students'' future careers.
- Incorporated online resources such as interactive tutorials and coding platforms into lessons, boosting student engagement.
- Planned and implemented curriculum to teach up-to-date technology to 50 students.
Computer Science Teacher
St Thomas Senior Secondary School
06.2014 - 03.2022
- Provide fundamental programming and computer applications to 11th and 12th-standard students.
- Responsible for teaching assigned subjects and student projects related to particular subjects.
- Helping and guiding students with any problems that come across academically.
- Guiding and motivating students to take part in extra-curricular activities.
- Teaching students with Visual aids for better understanding.
Customer Service Associate
Sainsbury's Supermarket
10.2010 - 01.2014
- Cultivated lasting client relationships through consistent reliability and dedication toward achieving mutually beneficial results.
- Implemented and developed customer service training processes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Solved problems with products and services by providing customers with technical support.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Promptly responded to inquiries and requests from prospective customers.
- Organized and detail-oriented with a strong work ethic.
Web Application Developer
GVO Inc
05.2007 - 06.2009
- Provided security maintenance and patching on website interface to maintain viability after launch.
- Worked in both HTML and CSS environments, choosing each protocol, where appropriate, for best results.
- Adhered to SEO best practices while designing sites.
- Maintained advanced knowledge of several programming languages.
- Enhanced user experience by developing intuitive and user-friendly web applications.
- Developed custom web applications tailored to specific client needs, increasing customer satisfaction.
Web Developer
Vanilla Networks
02.2006 - 05.2007
- Completed full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings.
- Developed custom web applications, resulting in tailored solutions for client needs.
- Applied emerging technologies to update and maintain site applicability.
- Developed technical solutions required to accommodate specific user-facing assets
- Optimized web applications for speed, scalability and security.
- Worked well in a team setting, providing support and guidance.
Education
MBA - Business Administration And Management
University of Sunderland
UK03.2011
Master of Science - Computer Applications
Periyar University, Salem, India
Salem, Tamil Nadu, India03.2005
Bachelor of Science - Mathematics
Mahatma Gandhi University
Kottayam, Kerala, India03.2002
Skills
- Retail Management
- Product and service knowledge
- Sales expertise
- Issue and Complaint Resolution
- Customer Support
- Safety Regulations
- Stock management
- Product Knowledge
- Understanding Customer Needs
- Customer Service
- Checkout trained
- Merchandising
Languages
English
Professional Working
Hindi
Professional Working
Malayalam
Native or Bilingual
References
1. Mr. Rinosh Eapen Thomas, Phone: 0210723262, rinoosh@gmail.com
2. Mr. Vivek G Menon, Phone: 0226538343, vikkymenon@gmail.com
Timeline
Computer Science Teacher
Bhavans Vidya Mandir
06.2022 - 07.2023
Computer Science Teacher
St Thomas Senior Secondary School
06.2014 - 03.2022
Customer Service Associate
Sainsbury's Supermarket
10.2010 - 01.2014
Web Application Developer
GVO Inc
05.2007 - 06.2009
Web Developer
Vanilla Networks
02.2006 - 05.2007
MBA - Business Administration And Management
University of Sunderland
Master of Science - Computer Applications
Periyar University, Salem, India
Bachelor of Science - Mathematics
Mahatma Gandhi University
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