Manu Byers
Raureka,HKB
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
40
40
years of professional experience
1988
1988
years of post-secondary education
Work History
Customer Service Representative
Waddington investments ltd
havelock north, hastings
03.2023 - Current
- Resolved customer complaints through effective communication and problem-solving skills.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Followed company policies to ensure compliance in all customer service operations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
teacher ecc
luki ltd
akina, hastings
06.2003 - 02.2023
- Designed engaging lesson plans to enhance student learning experiences.
- Adapted teaching methods to accommodate diverse learning styles and needs.
- Utilized educational technology tools to support interactive learning sessions.
- Mentored new teachers by sharing best practices and classroom management techniques.
- Maintained a safe and orderly learning environment for all students.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Provided individualized instruction to meet the needs of all students.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Implemented behavior management strategies to maintain classroom discipline.
- Encouraged critical thinking skills and problem solving strategies among students.
- Participated in workshops, trainings and conferences to improve educational skills.
- Remained calm and patient in student interactions to support individual growth and development.
chef and part time assistant carer
waiapu house
havelock north, hastings
08.1985 - 08.1987
- Managed kitchen staff, ensuring efficient food preparation and service.
- Maintained high standards of food safety and sanitation in the kitchen.
- Planned menus, ordered supplies and managed kitchen staff.
Education
Diploma - Teacher ECC
Te Tari Puna O Aotearoa
08.2006 - 08.2009
Havelock North High
Havelock North, hastingsSkills
- caring
- empathetic
- responsible
- time management
- good communication
- great listener
References
References available upon request.
Timeline
Customer Service Representative
Waddington investments ltd
03.2023 - Current
Diploma - Teacher ECC
Te Tari Puna O Aotearoa
08.2006 - 08.2009
teacher ecc
luki ltd
06.2003 - 02.2023
chef and part time assistant carer
waiapu house
08.1985 - 08.1987
Havelock North High
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