Manu Falala
Manurewa,Auckland
Summary
A hybrid role combining duty manager, receptionist, and salesperson responsibilities, overseeing daily operations, managing guest experiences, and driving sales. This role involves supervising staff, handling check-ins/check-outs, addressing inquiries, resolving issues, and ensuring smooth operations. Additionally, it includes identifying sales opportunities, upselling services, and building client relationships. This position demands strong leadership, multitasking, customer service, and sales skills. It is ideal for a dynamic, adaptable professional. As an attentive attractions operator, responsible for supervising and monitoring operational procedures to promote safe experiences. Successfully built positive rapport with customers while maintaining a professional appearance and upholding a strong public image.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hybird Role
Les Mills
09.2024 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Retail Sales Associate
Ysabellaque
06.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Attractions Operator
Rainbows End Manukau
08.2023 - Current
- Greeted guests and provided information regarding the attractions.
- Answered questions from guests about available services and amenities.
- Inspected tickets for accuracy and validity prior to admission.
- Monitored guest behaviour while on premises to ensure safety of all patrons.
- Enforced rules of the attraction park according to established policies.
- Maintained organized lines at ride entrances and exits by directing guests accordingly.
- Communicated with management team regarding any issues or incidents that may occur during shift hours.
- Checked equipment for proper functioning before allowing patrons access to rides or attractions.
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
Retail Assistant
Mitre 10
04.2023 - 05.2023
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Assisted customers with product selection, answered queries and provided advice.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Provided excellent customer service by attending to customer needs in a timely manner.
- Organized storeroom items neatly on shelves according to size, color or type of item.
Kitchen Crew Member
McDonald's
04.2022 - 12.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Maintained cleanliness of kitchen area and equipment, including mopping floors and sanitizing surfaces.
- Stocked supplies such as condiments, napkins, and other items in designated areas.
- Ensured compliance with health regulations regarding food storage temperatures, sanitation procedures, and labeling requirements.
- Followed safety protocols while handling hot objects or operating machinery such as fryers or ovens.
- Communicated effectively with fellow kitchen staff members on tasks assigned throughout the shift.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
Retail Assistant
The Warehouse
02.2022 - 03.2022
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Stocked merchandise, labeling items, and arranging according to size or colour
- Replenished sales floor merchandise and organised shelves, racks and bins for optimal appearance.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
ASB Polyfest
Cocolicious Island Treats
03.2021 - 03.2021
- Greeted customers and assisted with variety of questions to foster exceptional customer service.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Prior preparation of foods and equipment needed.
- Eftpos and cash handling.
- Corresponding with stall owner to improve the overall customer experience.
- Up-selling Products.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
NCEA LEVEL 3 -
Manurewa High School
Auckland12.2023
NCEA Level 2 -
Manurewa High School
Auckland12-2022
NCEA Level 1 -
Manurewa High School
Auckland12-2021
Skills
- Decision-Making
- Verbal and Written Communication
- Time Management
- Interpersonal Relations
- Safety awareness
- Stocking and Replenishing
- Food Preparation and Safety
- Willingness to Learn
- Coaching and Training
- Customer Service
- Trustworthy Engagement
- Attention to Detail
- Team Cooperation
- Adaptable and Flexible
- Engaging with Diverse Customers
- Safety protocol knowledge
- Ride operations
Certification
- Restricted Drivers License holder.
Timeline
Hybird Role
Les Mills
09.2024 - Current
Retail Sales Associate
Ysabellaque
06.2024 - Current
Attractions Operator
Rainbows End Manukau
08.2023 - Current
Retail Assistant
Mitre 10
04.2023 - 05.2023
Kitchen Crew Member
McDonald's
04.2022 - 12.2022
Retail Assistant
The Warehouse
02.2022 - 03.2022
ASB Polyfest
Cocolicious Island Treats
03.2021 - 03.2021
NCEA LEVEL 3 -
Manurewa High School
NCEA Level 2 -
Manurewa High School
NCEA Level 1 -
Manurewa High School
- Restricted Drivers License holder.
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