Manu Mishra

Project - ASB Bank Ltd, Delivery Partner - 07/24 - Present

• Developed and executed a robust industry delivery strategy, enhancing efficiency, innovation, and customer success.
• Led cross-functional teams to deliver high-impact projects on time and within budget.
• Led the delivery of Agile engagements across different programs, tailoring delivery methods to achieve best-in-class outcomes for clients.
• Ensured program and portfolio success by defining the most suitable engagement delivery methods.
• Guided teams on product engineering, driving evidence-based continuous improvement in value, flow, and quality, ensuring early and frequent delivery of value to end customers.
• Helped clients plan, evolve, and formulate customer-focused digital business transformation (DBT) strategies, including seeding, estimating, and facilitating budget planning for value-based DBT engagements.
• Tracked and evaluated delivery metrics for product teams within engagements, driving continuous improvement to enhance flow, quality, and value realization.

• Contributed to the development of project budgets and forecasts, ensuring alignment with company financial guidelines.
• Led large-scale Oracle, SAP, and Workday ERP delivery initiatives, seamlessly integrating ERP with payroll systems.
• Managed multimillion-dollar budgets, ensuring financial compliance and cost optimizations.
• Oversaw offshore DevOps teams, vendor collaboration, and contract negotiations.
• Partnered with clients to achieve business transformation outcomes, guiding internal leaders and external senior stakeholders on agile methods, engineering transformation and digital strategy.
• Created a positive team environment, fostering autonomy, mastery, and purpose by promoting coaching, individual development, and high-performance standards.

Project - Westpac Bank , Delivery Partner 02/24 - 07-24

• Led the implementation of the Dynamics CRM Fraud Management solution
• Managed stakeholder relationships, facilitated daily Scrum meetings, and maintained Jira updates
• Oversaw contract management, steering committee activities, and integrated efforts with the extended team
• Directed release management, risk planning, and release planning processes.

Project - Callaghan Innovation , Program Manager 09/23 - 02/24

• Successfully managed and delivered the Workday project
• Handled contract management, project planning, and steering committee coordination
• Directed stakeholder management and oversaw the implementation of Adobe Experience Manager for new employee onboarding in collaboration with a third-party vendor.

Project - HUD, NZ Govt , Delivery Lead 07/22 - 09/23

• Spearheaded the implementation of the Oracle ERP system, covering Finance, HCM, Payroll, and Project Services
• Conducted stakeholder management, steering committee activities, budgeting, and resource allocation
• Produced comprehensive reporting and managed a geographically distributed team
• Ensured seamless ERP integration with payroll systems and optimized ETL processes through relevant APIs
• Led people management and facilitated effective vendor collaboration.
• Drove a culture of value-based delivery, self-organization, and empowerment, maximizing the value of client business outcomes created by the team.
• Contributed to the development of the Agile Project Management Domain and community through training, mentoring, knowledge sharing, and leveraging best practices.
• Articulated engagement commercial metrics, including client outcomes, leakage, burn rate, revenue, margins, etc., to support account health and drive account-level planning within the industry vertical.
• Led writing and proposal sales effort

• Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
• Acted as a liaison between the delivery team, Offshore and upper management, effectively communicating concerns and suggestions for improvements.
• Managed resources effectively to avoid unnecessary delivery delays.
• Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
• Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.
• Enhanced team performance by providing regular feedback, coaching, and training opportunities.
• Engaged customers to discuss business needs and explore opportunities to increase sales.

Project Brandbank Technologies, Head of IT 06/21-07/22

• Led the Dynamics Retail DevOps and Service Desk transformation program
• Managed stakeholders and established offshore DevOps teams
• Oversaw the transition from project teams to establishing Dynamics DevOps processes

Project Vodafone, Program Manager 10/20 -06/21

• Led the migration of 32 Legacy applications (~152 databases) to the EXADATA platform
• Provided regular updates to the Leadership Team and managed project budgeting and resource allocation
• Prepared and presented business cases for project approvals.

Project Downer Program Manager 06/21 - 08/19

• Led Dynamics CRM transformation program, managing a portfolio exceeding $10 million
• Established an offshore team and ensured adherence to Agile ceremonies
• Achieved project delivery on schedule, within budget, and meeting scope requirements.

• Spearheaded technology upgrades that streamlined operations, improved productivity, and enhanced overall efficiency within the fulfillment center.
• Fostered a culture of teamwork among staff members which led to heightened collaboration, improved morale, and reduced employee turnover rates.
• Developed strong relationships with vendors, negotiating favourable terms making annualised saving of $5Million
• Spearhead IT transformation of the Legacy system into effective modern stack of Prepaid, Postpaid and Managed services