Summary
Overview
Work History
Education
Skills
Certification
Agile And Technical Skills
Community And Volunteer Experience
Timeline
Generic

Manu Mohan

Auckland,Auckland

Summary

A highly motivated and certified Scrum Master with over 18 years of experience in Agile delivery, dedicated to enabling high-performing squads to deliver better, faster, and with purpose. Seeking to leverage deep knowledge of Scrum, Kanban, and SAFe, coupled with strong coaching and facilitation skills, to drive continuous improvement and foster a culture of collaboration within the Customer Products team at Foodstuffs North Island.

An experienced Agile leader with a delivery-first mindset, skilled in empowering cross-functional teams to thrive in fast-paced, enterprise environments. My expertise lies in facilitating meaningful Agile ceremonies, proactively removing roadblocks, and using a blend of empathy and structure to guide teams. I am a natural coach who is passionate about connecting people, ideas, and outcomes to exceed customer expectations. I am proficient in Jira and Confluence and have solid experience with a range of Agile frameworks.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Senior Scrum Master

Australia Post
10.2022 - 06.2025
  • Empowered squads to deliver high-value outcomes through strong rhythm, focus, and flow by coaching them on Lean-Agile principles.
  • Facilitated meaningful Agile ceremonies for 2 cross-functional squads of 8-10 people, coaching teams to adopt ways of working that enhanced collaboration and efficiency.
  • Proactively removed delivery roadblocks and impediments, resolving an average of 10-15 blockers per sprint and ensuring teams maintained momentum and delivered value consistently.
  • Optimized performance and value delivery by applying Flow Metrics such as Cycle Time and Lead Time to identify bottlenecks and reduce delivery time by 15%. This helped the team deliver features faster and more predictably.
  • Drove continuous improvement and learning by coaching teams on continuous delivery, which led to a 20% increase in team velocity over 6 months.
  • Collaborated closely with customers, senior leaders, and executive stakeholders to ensure alignment with key business objectives, resulting in a 10% increase in customer satisfaction scores.
  • Converted high-level strategic goals into detailed, actionable project plans, applying my delivery-first mindset to ensure successful outcomes.
  • Facilitated team discussions and helped manage dependencies related to cloud migrations, database management, and generative AI tool integration, ensuring the squad stayed focused on value delivery.

Team Lead Managed Services

Fujitsu New Zealand
02.2013 - 08.2022
  • Oversaw a diverse portfolio of clients, with primary responsibility for the Ministry of Justice account.
  • Demonstrated leadership by mentoring and guiding a team of 5 technical staff, fostering a collaborative and high-performing environment.
  • Managed relationships with stakeholders from multiple government and private sector clients, demonstrating effective collaboration and communication.
  • Led a technical team in the hands-on delivery and resolution of complex service incidents, ensuring timely and effective solutions.
  • Implemented process improvements and new workflows to enhance team efficiency and responsiveness for key clients.
  • Collaborated with cross-functional teams to troubleshoot and solve technical challenges, acting as a key point of contact for client delivery.
  • Spearheaded technical solutions for key client issues, using a deep understanding of Windows Server, Exchange, and Active Directory to reduce resolution time by 20%.
  • Mentored and coached junior team members on technical best practices, contributing to team growth and a culture of continuous learning.

Systems Engineer

Datacom New Zealand
04.2008 - 02.2013
  • Led hands-on server management and technical support across a diverse portfolio of over 10 client accounts, including Rank Group, Fletcher Building, and Tourism NZ.
  • Served as a senior technical escalation point, proactively resolving complex operational issues and ensuring high availability for critical client systems.
  • Managed the full lifecycle of infrastructure projects, from initial planning and scoping to final implementation, including server migrations and system upgrades.
  • Collaborated with sales, project management, and development teams to deliver comprehensive technical solutions that met specific client requirements and project timelines.

Network Engineer

ACER New Zealand
01.2007 - 01.2008


  • Led a solo project to set up and configure networks, workstations, and software for a retail chain across New Zealand.
  • Managed all aspects of the project, including the configuration of Cisco routers and switches, demonstrating strong hands-on technical skills and project ownership.
  • Directly engaged with the client's retail staff and store managers to understand their specific needs and deliver a network solution that met their business requirements and ensured smooth operations.

Education

Diploma in Computing - Computational Science

UNITEC Institute of Technology
Auckland, NZ

Bachelor of Technology (B.Tech.) - Computer And Information Systems

University of Calicut
Kerala, India

Skills

  • Agile methodologies and frameworks
  • Scrum and Kanban
  • Agile coaching
  • Project management
  • Software development lifecycle
  • Continuous improvement strategies
  • Flow metrics analysis
  • Value stream mapping
  • Release planning techniques
  • Jira and Confluence expertise
  • Microsoft Project and Visio proficiency
  • IT infrastructure management
  • Server and network administration
  • Virtualization technologies (VMware)
  • Cloud services (AWS, Azure)
  • Generative AI principles
  • Database management (SQL)
  • Collaboration and facilitation skills
  • Coaching and mentoring abilities
  • Effective communication skills
  • Delivery-focused mindset
  • Team guidance and support

Certification

  • Professional Scrum Master I (PSMI), Scrum.org, 2022
  • Professional Scrum Product Owner I (PSPOI), Scrum.org, 2022
  • Currently pursuing PMP certification
  • Agile Leadership; Navigating Change in Uncertain Times, The Art of Service Pty Ltd, 01/01/25
  • Agile Project Leadership, LinkedIn Learning, 09/01/23
  • Agile Product Owner Role: Foundations, LinkedIn Learning, 09/01/23
  • Agile Software Development: Creating an Agile Culture, LinkedIn Learning, 09/01/23
  • Scrum: Advanced, LinkedIn Learning, 09/01/23
  • Learning Jira Software, LinkedIn Learning, 09/01/23

Agile And Technical Skills

  • Agile Methodologies: Scrum, Kanban, Scaled Agile Framework (SAFe)
  • Agile Practices: Continuous Improvement, Flow Metrics, Value Stream Mapping, Release Planning
  • Agile & Project Tools: Jira, Confluence, Microsoft Project, Visio
  • IT Infrastructure: Broad understanding of IT infrastructure, Server Management, Networks, Virtualisation (VMware)
  • Modern Technologies: Cloud Services (AWS, Azure), Generative AI principles, Database Management (SQL)

Community And Volunteer Experience

  • Agile Workshop Presenter, Secondary School Students in Auckland, Ongoing
  • Vice President, Auckland Malayali Samajam, Auckland, New Zealand, 10/01/21, 12/31/22

Timeline

Senior Scrum Master

Australia Post
10.2022 - 06.2025

Team Lead Managed Services

Fujitsu New Zealand
02.2013 - 08.2022

Systems Engineer

Datacom New Zealand
04.2008 - 02.2013

Network Engineer

ACER New Zealand
01.2007 - 01.2008

Diploma in Computing - Computational Science

UNITEC Institute of Technology

Bachelor of Technology (B.Tech.) - Computer And Information Systems

University of Calicut

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Manu Mohan