Open To Work
Hi, I’m
Manu Mohan
Auckland,Auckland
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
18
years of professional experience
2
Certification
Work History
Australia Post Melbourne, VIC
Agile Project Manager
10.2022 - 06.2025
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Fujitsu New ZealandAuckland, AUK
Team Lead Managed Services
02.2013 - 08.2022
Job overview
- Oversaw a diverse portfolio of clients, with primary responsibility for the Ministry of Justice account.
- Demonstrated leadership by mentoring and guiding a team of 5 technical staff, fostering a collaborative and high-performing environment.
- Managed relationships with stakeholders from multiple government and private sector clients, demonstrating effective collaboration and communication.
- Led a technical team in the hands-on delivery and resolution of complex service incidents, ensuring timely and effective solutions.
- Implemented process improvements and new workflows to enhance team efficiency and responsiveness for key clients.
- Collaborated with cross-functional teams to troubleshoot and solve technical challenges, acting as a key point of contact for client delivery.
- Spearheaded technical solutions for key client issues, using a deep understanding of Windows Server, Exchange, and Active Directory to reduce resolution time by 20%.
- Mentored and coached junior team members on technical best practices, contributing to team growth and a culture of continuous learning.
Datacom New ZealandAuckland, AUK
Systems Engineer
04.2008 - 02.2013
Job overview
- Led hands-on server management and technical support across a diverse portfolio of over 10 client accounts, including Rank Group, Fletcher Building, and Tourism NZ.
- Served as a senior technical escalation point, proactively resolving complex operational issues and ensuring high availability for critical client systems.
- Managed the full lifecycle of infrastructure projects, from initial planning and scoping to final implementation, including server migrations and system upgrades.
- Collaborated with sales, project management, and development teams to deliver comprehensive technical solutions that met specific client requirements and project timelines.
ACER New ZealandAuckland, AUK
Network Engineer
01.2007 - 01.2008
Job overview
- Led a solo project to set up and configure networks, workstations, and software for a retail chain across New Zealand.
- Managed all aspects of the project, including the configuration of Cisco routers and switches, demonstrating strong hands-on technical skills and project ownership.
- Directly engaged with the client's retail staff and store managers to understand their specific needs and deliver a network solution that met their business requirements and ensured smooth operations.
Education
UNITEC Institute of TechnologyAuckland, NZ
Diploma in Computing from Computational Science
University of CalicutKerala, India
Bachelor of Technology (B.Tech.) from Computer And Information Systems
Skills
- Agile methodologies and frameworks
- Scrum and Kanban
- Agile coaching
- Project management
- Software development lifecycle
- Continuous improvement strategies
- Flow metrics analysis
- Value stream mapping
- Release planning techniques
- Jira and Confluence expertise
- Microsoft Project and Visio proficiency
- IT infrastructure management
- Generative AI principles
- Collaboration and facilitation skills
- Coaching and mentoring abilities
- Effective communication skills
- Delivery-focused mindset
- Team guidance and support
- Calm under pressure
- Active listening
Certification
- Professional Scrum Master I (PSMI), Scrum.org, 2022
- Professional Scrum Product Owner I (PSPOI), Scrum.org, 2022
- Agile Leadership; Navigating Change in Uncertain Times, The Art of Service Pty Ltd, 01/01/25
- Agile Project Leadership, LinkedIn Learning, 09/01/23
- Agile Product Owner Role: Foundations, LinkedIn Learning, 09/01/23
- Agile Software Development: Creating an Agile Culture, LinkedIn Learning, 09/01/23
- Scrum: Advanced, LinkedIn Learning, 09/01/23
- Learning Jira Software, LinkedIn Learning, 09/01/23
Agile And Technical Skills
- Agile Methodologies: Scrum, Kanban, Scaled Agile Framework (SAFe)
- Agile Practices: Continuous Improvement, Flow Metrics, Value Stream Mapping, Release Planning
- Agile & Project Tools: Jira, Confluence, Microsoft Project, Visio
- IT Infrastructure: Broad understanding of IT infrastructure, Server Management, Networks, Virtualisation (VMware)
- Modern Technologies: Cloud Services (AWS, Azure), Generative AI principles, Database Management (SQL)
Community And Volunteer Experience
- Agile Workshop Presenter, Secondary School Students in Auckland, Ongoing
- Vice President, Auckland Malayali Samajam, Auckland, New Zealand, 10/01/21, 12/31/22
Websites
Timeline
Agile Project Manager
Australia Post
10.2022 - 06.2025
Team Lead Managed Services
Fujitsu New Zealand
02.2013 - 08.2022
Systems Engineer
Datacom New Zealand
04.2008 - 02.2013
Network Engineer
ACER New Zealand
01.2007 - 01.2008
UNITEC Institute of Technology
Diploma in Computing from Computational Science
University of Calicut
Bachelor of Technology (B.Tech.) from Computer And Information Systems