Manu Rampal
9 Concepts Way, Flat Bush,Auckland
Summary
Highly skilled IT service support technician with a strong work ethic and a passion for delivering exceptional customer service. Certified with ITIL v4, honed troubleshooting, problem resolution, and technical assistance skills over the past 4 years while serving customers. Demonstrates professional customer dealing ethics and office assistance abilities. Eager to bring expertise in IT support to a dynamic Service desk or IT support team. Deep understanding of IT service management best practices, confident in ability to improve service delivery and optimize operational processes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
CEVA Logistics
05.2023 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Arranged meetings with vendors/ customers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Managed filing system, entered data and completed other clerical tasks.
- Worked on Customers' invoicing on regular basis.
- Actively scheduling/ managing and participating in customers' Billing meetings on weekly basis.
- Maintained inventory of office supplies and placed orders.
- Solve and provide authorization to finance team regarding vendors' invoices.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
IT Configuration Service Support Technician
Ingram Micro
01.2020 - 04.2023
- Achieve 100% issue resolution rate continuously by serving as an easy escalation point for troubleshooting network and system issues.
- Configuration of devices within the dedicated network of clients.
- Support with networking, Install, de-install ICT, POS, Windows, apple equipment and Server Switch Networking.
- Troubleshoot and resolve hardware and software problems with a high degree of proficiency.
- Assist with computer build hardware and software preparation and support installations.
- Support routine Apple, Windows or other OS imaging.
- Maintain records of both paper and online spreadsheets of config repairs and other works completed.
- Trained junior technicians to improve their technical skills and increase overall team productivity.
- Knowledge of White Glove services, Hard Hash ID’s
- Stock/inventory accuracy.
- Delivering on agreed Service SLA’s.
- PowerShell scripting.
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Managed inventory of hardware components for timely replacement or repair as needed.
Desktop Support Technician
Axiom Technology
04.2019 - 10.2019
- Respond to work from the work assignment system and usually perform work under general supervision and operate within well-defined guidelines
- Assist in troubleshooting (especially in PC/Laptop hardware and peripheral devices, Windows OS, Microsoft Applications, Mobile devices, etc.)
- Manage Active Directory
- Manage day-to-day activities associated with assigned tickets including call monitoring, action planning, and reporting
- Diagnose and resolve hardware and software problems, referring to more complex issues to Level 2 team members
- Manage projects and other duties as assigned
- Works with On-Site reporting manager
- Provide on-site technical support by performing installation, repair and maintenance of workstations and related hardware/software
Education
Post Graduate Diploma - IT Security Management
Nelson Marlborough Institute of Technology
Auckland, NZ11-2018
Master of Computer Applications - Computer Applications
LPU University
Punjab India12-2013
Bachelor of Computer Applications - Computer Applications
GNDU University
Amritsar Punjab India08-2011
Skills
- MS Office 365
- Great knowledge of Hardware/ Software
- Active listener
- Can do attitude
- Can work under pressure
- Verbal and written communication
- Technical issues analysis
- Friendly and patient
- Technical troubleshooting
- Billing and invoicing
- Inventory management
- Meeting planning
- Team support
Certification
- ITIL v4 Foundation
- PHP
- .NET Framework
Hobbies and Interests
Very active person and enjoy learning new techniques to hone my skills.
Timeline
Office Administrative Assistant
CEVA Logistics
05.2023 - 12.2023
IT Configuration Service Support Technician
Ingram Micro
01.2020 - 04.2023
Desktop Support Technician
Axiom Technology
04.2019 - 10.2019
Post Graduate Diploma - IT Security Management
Nelson Marlborough Institute of Technology
Master of Computer Applications - Computer Applications
LPU University
Bachelor of Computer Applications - Computer Applications
GNDU University
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