Summary
Overview
Work History
Education
Skills
Timeline
Interests
Generic

Manuel Smith

Massey,AUK

Summary

I am a dynamic & enthusiastic professional seeking a part-time role in a collaborative and supportive work environment. I'm known for a friendly and approachable demeanor, complemented by strong organizational skills & punctuality. Proven leadership abilities enhance effective communication with customers and team members, fostering a cohesive atmosphere where collective efforts drive success. Adept at thriving under pressure, transforming challenges into opportunities for positive outcomes.

Overview

10
10
years of professional experience

Work History

Airbnb Host

Mermaid Cove
Leigh, AUK
02.2023 - Current
  • Manage guest communications to ensure timely responses and high satisfaction levels.
  • Streamlined check-in processes using digital tools to enhance guest experience.
  • Coordinated property maintenance schedules to uphold quality standards and address issues promptly.
  • Developed comprehensive house manuals for guests, detailing amenities and local attractions.

CSR Operator & Dispatcher

Auckland Towing
03.2020 - 11.2022
  • Dealing with calls & enquires about quotes or vehicles
  • Processing & attaching licenses & documents to vehicles onsite
  • Cash handling Cash, Efpos & Stripe online payment system
  • Dispatching out tow trucks to pick up vehicles on site
  • Managing station & keep gate closed all times except for drivers

Waiter/Supervisor

Spotless Catering
10.2015 - 08.2021
  • Customer service/event prep & host
  • Dealing with customer complaints
  • Bar & working in corporate suites & hosting private groups
  • Casual Employee, on-call basis for weekend work

Outbound & Inbound Sales Representative

Energyclubnz
08.2019 - 05.2020
  • Product Selling
  • Referrals for Gas & Power (No smart metre)
  • Sending emails for comparisons & proposals
  • Team warm ups
  • KPI targets

Outbound & Inbound Sales Representative

Spark
10.2018 - 08.2019
  • Selling Company Products
  • KPI targets
  • Processing orders for customers selling broadband, mobile and Fibre
  • Customer service conversation on phone
  • Working in a team

Client Services Representative

L’Oréal New Zealand Limited Head Office
06.2016 - 10.2018
  • Enhanced customer satisfaction through proactive, positive inbound and outbound calls.
  • Maintained professionalism and friendliness while addressing customer inquiries effectively.
  • Processed orders, returns, and credits accurately using Excel and SAP systems.
  • Strengthened professional relationships by managing internal and external queries daily.
  • Ensured completeness of courier updates and document reviews with high attention to detail.
  • Contributed as a reliable team player within a collaborative work environment.

Education

Te WanangaAotearoa
03.2023

National Certificate - Tourism Level 2, 3 & 4

New Zealand School of Tourism
06.2015

Skills

  • Experienced SAP user
  • Dedicated to task completion
  • Proficient in customer engagement across multiple channels
  • Emerging leadership abilities
  • Proficient in Microsoft software
  • Trustworthy in meeting deadlines
  • Skilled at asking questions to enhance understanding
  • Skilled at prioritizing tasks simultaneously

Timeline

Airbnb Host

Mermaid Cove
02.2023 - Current

CSR Operator & Dispatcher

Auckland Towing
03.2020 - 11.2022

Outbound & Inbound Sales Representative

Energyclubnz
08.2019 - 05.2020

Outbound & Inbound Sales Representative

Spark
10.2018 - 08.2019

Client Services Representative

L’Oréal New Zealand Limited Head Office
06.2016 - 10.2018

Waiter/Supervisor

Spotless Catering
10.2015 - 08.2021

Te WanangaAotearoa

National Certificate - Tourism Level 2, 3 & 4

New Zealand School of Tourism

Interests

My interests are spending time with friends & family & making new connections. My hobbies are singing, exploring new places with my dog Bruno. Im a also horse rider which i do casually in my spare time. I enjoy watching movies & listening to music.

Manuel Smith