Manuel Smith
Massey,AUK
Summary
I am a dynamic & enthusiastic professional seeking a part-time role in a collaborative and supportive work environment. I'm known for a friendly and approachable demeanor, complemented by strong organizational skills & punctuality. Proven leadership abilities enhance effective communication with customers and team members, fostering a cohesive atmosphere where collective efforts drive success. Adept at thriving under pressure, transforming challenges into opportunities for positive outcomes.
Overview
10
10
years of professional experience
Work History
Airbnb Host
Mermaid Cove
Leigh, AUK
02.2023 - Current
- Manage guest communications to ensure timely responses and high satisfaction levels.
- Streamlined check-in processes using digital tools to enhance guest experience.
- Coordinated property maintenance schedules to uphold quality standards and address issues promptly.
- Developed comprehensive house manuals for guests, detailing amenities and local attractions.
CSR Operator & Dispatcher
Auckland Towing
03.2020 - 11.2022
- Dealing with calls & enquires about quotes or vehicles
- Processing & attaching licenses & documents to vehicles onsite
- Cash handling Cash, Efpos & Stripe online payment system
- Dispatching out tow trucks to pick up vehicles on site
- Managing station & keep gate closed all times except for drivers
Waiter/Supervisor
Spotless Catering
10.2015 - 08.2021
- Customer service/event prep & host
- Dealing with customer complaints
- Bar & working in corporate suites & hosting private groups
- Casual Employee, on-call basis for weekend work
Outbound & Inbound Sales Representative
Energyclubnz
08.2019 - 05.2020
- Product Selling
- Referrals for Gas & Power (No smart metre)
- Sending emails for comparisons & proposals
- Team warm ups
- KPI targets
Outbound & Inbound Sales Representative
Spark
10.2018 - 08.2019
- Selling Company Products
- KPI targets
- Processing orders for customers selling broadband, mobile and Fibre
- Customer service conversation on phone
- Working in a team
Client Services Representative
L’Oréal New Zealand Limited Head Office
06.2016 - 10.2018
- Enhanced customer satisfaction through proactive, positive inbound and outbound calls.
- Maintained professionalism and friendliness while addressing customer inquiries effectively.
- Processed orders, returns, and credits accurately using Excel and SAP systems.
- Strengthened professional relationships by managing internal and external queries daily.
- Ensured completeness of courier updates and document reviews with high attention to detail.
- Contributed as a reliable team player within a collaborative work environment.
Education
Te WanangaAotearoa
03.2023
National Certificate - Tourism Level 2, 3 & 4
New Zealand School of Tourism
06.2015
Skills
- Experienced SAP user
- Dedicated to task completion
- Proficient in customer engagement across multiple channels
- Emerging leadership abilities
- Proficient in Microsoft software
- Trustworthy in meeting deadlines
- Skilled at asking questions to enhance understanding
- Skilled at prioritizing tasks simultaneously
Timeline
Airbnb Host
Mermaid Cove
02.2023 - Current
CSR Operator & Dispatcher
Auckland Towing
03.2020 - 11.2022
Outbound & Inbound Sales Representative
Energyclubnz
08.2019 - 05.2020
Outbound & Inbound Sales Representative
Spark
10.2018 - 08.2019
Client Services Representative
L’Oréal New Zealand Limited Head Office
06.2016 - 10.2018
Waiter/Supervisor
Spotless Catering
10.2015 - 08.2021
Te WanangaAotearoa
National Certificate - Tourism Level 2, 3 & 4
New Zealand School of Tourism
Interests
My interests are spending time with friends & family & making new connections. My hobbies are singing, exploring new places with my dog Bruno. Im a also horse rider which i do casually in my spare time. I enjoy watching movies & listening to music.