MANU E V COCKER
Auckland,BOTANY DOWNS
Summary
PERSONAL PROFILE Hands-on individual who has vast experience in office admin work (Data Entry). As a caring individual who has a passion and energy that enables me to provide first class care to people of all ages and ethnicities in Customer Service. Very focused on attention to detail and ensuring that the highest standard of work is delivered. Great technical skills and maturity enables me to step into supervisory roles. A no time-waster with a can-do attitude and willingness to learn quickly will make me a valuable asset to your business.
Overview
16
16
years of professional experience
Work History
Admin Assistant
- Description:
- Excel
- Answer phone call
- Manage appointments
- Banking
- Typing
- Produce a daily report
Data Entry Clerk
- Enter Data for pick-up and delivery documents
- Answering phones
- Filing
- Customer contact
- Typing letters
- Internal and external correspondence
Data Entry Clerk
Flexi Hive
03.2023 - 06.2023
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Data Entry Operator
Ministry Of Education
03.2023 - 05.2023
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
Call Center Customer Service Representative
Concentrix, Air NZ Account
08.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Support Worker
Access Home Health
02.2016 - 05.2019
- Providing the elderly, the disabled and the vulnerable with personal care and home management
- Ensuring elderly are able to live in their own home independently
- Duties:
- Personal care & Home management:
- Shower
- Dressing the client
- Meal prep
- Medications
- Physical therapy
- Daily activities
- Errands
Support Worker/Admin Assistant
Angelina Health Care
08.2015 - 10.2015
- Ensure clients/elderly are living comfortable in their own home
- Duties:
- Cook meals
- Light house keeping
- Grocery shopping
- Laundry
- Drive to appointments
- Run errands
- Manage medications
- Personal care
Manager
Concord Health Room & Board Home
05.2015 - 08.2015
- Ensure residents are safe and comfortable
- Duties:
- Excel
- Billing
- Document residents’ daily activities
- Answer telephones
- Manage food budget
- Filing
- Ensure staff roster is updated
- Book/cancel client appointments
- Maintain reports on visiting/temp client/residents
- Manage in coming/outgoing mail
- Produce weekly reports on business progress
- Run errands
Receptionist Administrative Assistant/Night shift Data Entry Clerk
Freightlines Ltd
10.2007 - 03.2009
- Started as receptionist for three months
- Then soon promoted for Night shift Data Entry
- Duties:
- Excel
- Answering Telephones
- Greeting clients/customers
- Enter typing work
- Book meeting
- Taking messages
- Manage mail coming in/going out of the Auckland Depot
Administration Receptionist
Kelly Services Ltd
07.2007 - 10.2007
- Providing companies with professional skills and qualities when they are short staffed
- Duties:
- Excel
- Answering phones
- Greeting clients/customers
- Enter typing work
- Book meetings
- Filing
- Taking messages
- Handle all incoming/outgoing mail
Education
Level 2 Health Associations - HEALTH CARE
NCEA
Auckland, AUK2018
Certificate in First Aid - HEALTH CARE
HEALTH CARE
Auckland, AUK2018
Certificate in Foundation of Nail Tech Access Community Care -
Monaco School of Nails
Auckland, AUK2017
Certificate - Real Estate Sales Department -
UNITEC
Auckland, AUK2006
Certificate - Digital/Manual Screen Printing -
AUT
Auckland, AUK2005
High School Diploma -
Mangere College
Auckland, AUK2004
Skills
- SKILLS and ATTRIBUTES
- Business operations understanding
- Administrative support
- Front office administration
- Skilled multi-tasker
- Cash transactions
- Client documentation
- Care plan management
- Client safety and first aid
- Compassionate client care
- Quality program protocols
- Administering medication
- Community activities
- Extensive medical terminology knowledge
Timeline
Data Entry Clerk
Flexi Hive
03.2023 - 06.2023
Data Entry Operator
Ministry Of Education
03.2023 - 05.2023
Call Center Customer Service Representative
Concentrix, Air NZ Account
08.2022 - 02.2023
Support Worker
Access Home Health
02.2016 - 05.2019
Support Worker/Admin Assistant
Angelina Health Care
08.2015 - 10.2015
Manager
Concord Health Room & Board Home
05.2015 - 08.2015
Receptionist Administrative Assistant/Night shift Data Entry Clerk
Freightlines Ltd
10.2007 - 03.2009
Administration Receptionist
Kelly Services Ltd
07.2007 - 10.2007
Admin Assistant
Data Entry Clerk
Level 2 Health Associations - HEALTH CARE
NCEA
Certificate in First Aid - HEALTH CARE
HEALTH CARE
Certificate in Foundation of Nail Tech Access Community Care -
Monaco School of Nails
Certificate - Real Estate Sales Department -
UNITEC
Certificate - Digital/Manual Screen Printing -
AUT
High School Diploma -
Mangere College
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