Maraea Jones-Waihape
Tawa,Wellington
Summary
Excelled in roles requiring critical thinking and exceptional customer service, significantly enhancing security and client satisfaction. Skilled in both personal care and household support, showcasing a unique blend of hard and soft skills to meet diverse employer needs. Goal-oriented professional brings comprehensive experience maintaining customer satisfaction and contributing to company success. Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Overview
10
10
years of professional experience
Work History
Unarmed Security Guard
Allied Security
Wellington Region, Wellington
01.2023 - 04.2023
- Identified potential security risks and recommended measures to management.
- Communicated effectively with customers in order to provide excellent customer service experience.
- Monitored security cameras to identify and respond to suspicious activity.
- Maintained high levels of alertness throughout shifts.
- Offered customer service assistance to visitors, providing directions and information.
Housekeeping Cleaner
Ryman Health Care
Lytton West, Gisborne
09.2022 - 12.2022
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Maintained and organized cleaning supplies stock.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Stocked linen closets with fresh supplies of towels and linens.
- Adhered strictly to health regulations regarding sanitation practices in the workplace.
In-Home Child Caregiver
Rachael Stephenson
Wellington, WGN
10.2013 - 04.2021
- Assisted with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Provided assistance in completing daily tasks, reducing daily burden on family members.
- Coordinated daily medicine schedules and administration.
- Kept notes of behavior issues, food served, and medications administered.
- Handled daily administrative tasks efficiently to minimize time away from children.
Education
Gisborne Girls' High School
Gisborne, NZNewlands College
Wellington, NZSkills
- Progress Monitoring
- Cleaning and Sanitizing
- Dietary Requirements and Nutrition
- Patient Progress Documentation
- Household Support
- Family Support and Instruction
- Meal Planning and Preparation
- Activities of Daily Living (ADLs)
- Household Chores
- First Aid and Safety
- Personal Care Assistance
- Critical Thinking
- Premises patrol
- Self-defense tactics
- Security inspection
- Perimeter patrol
- Maintaining confidentiality
References
References available upon request.
Timeline
Unarmed Security Guard
Allied Security
01.2023 - 04.2023
Housekeeping Cleaner
Ryman Health Care
09.2022 - 12.2022
In-Home Child Caregiver
Rachael Stephenson
10.2013 - 04.2021
Gisborne Girls' High School
Newlands College
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