MARAMA GRAHAM
Rouse Hill, Sydney,Rouse Hill
Summary
Dedicated professional with extensive experience as an Elderly Caregiver at Family Members, excelling in personal care assistance and time management. Proven ability to develop customized care plans and enhance client well-being. Strong attention to detail and problem-solving skills contributed to improved health outcomes and client satisfaction. Committed to fostering a supportive environment.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
15
15
years of professional experience
Work History
Elderly Caregiver
Family Members
04.2020 - 05.2025
- Provided compassionate personal care, assisting with daily living activities and mobility support.
- Developed customized care plans, ensuring adherence to individual health and wellness needs.
- Monitored vital signs, reporting changes to family members for timely medical intervention.
- Assisted with medication management, promoting adherence to prescribed routines and schedules.
- Coordinated transportation for appointments, ensuring safe travel and timely arrivals at healthcare facilities.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Reatil Assistant
On the Spot
07.2023 - 04.2025
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Bagged items securely to minimize breakages and reduce losses.
Assistant Department Manager
New World Supermarket
02.2012 - 05.2020
- Supervised daily operations, ensuring compliance with company policies and standards.
- Coordinated team efforts to optimize inventory management and stock replenishment processes.
- Implemented training programs for new staff, enhancing onboarding experience and operational efficiency.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Developed and maintained effective communication channels among staff, fostering a collaborative work environment.
- Streamlined workflow processes, resulting in improved service delivery and customer satisfaction levels.
- Mentored junior staff members, promoting skill development and career growth within the department.
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviours through coaching and recognition.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
- Demonstrated adaptability by taking on additional responsibilities when necessary, showcasing leadership potential beyond the assistant level position role scope requirements.
- Coordinated staff schedules, ensuring adequate coverage during peak hours and minimizing labor costs.
- Contributed to the successful achievement of department goals by consistently meeting or exceeding sales targets.
- Applied problem-solving skills to resolve operational challenges swiftly, preventing disruptions in workflow or customer experience quality levels.
- Assisted in increasing sales revenue through effective merchandising and promotional efforts.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Oversaw daily operations within the department, ensuring tasks were completed accurately and on time.
- Implemented inventory control measures to reduce shrinkage and maintain optimal stock levels.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Served as a key liaison between management and staff, facilitating open communication channels for better decision-making processes.
- Assisted in budget preparation and expense control, maximizing profitability while maintaining high-quality standards.
- Optimized inventory management processes, ensuring optimal stock levels at all times.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Security Officer
EMAC Security
01.2010 - 12.2014
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols, identifying potential hazards and mitigating risks.
- Responded promptly to incidents, coordinating with law enforcement as needed.
- Implemented access control measures, verifying credentials of individuals entering the facility.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
Skills
- Personal care assistance
- Time management
- Security protocols
- Staff management
- Multitasking capacity
- Willing to learn
- Teamwork
- Attention to detail
- Problem-solving
- Reliability
- Loss prevention
- Report writing
- General security
- Patrol operations
- Access control management
- Threat assessment
- Conflict de-escalation
- Crime prevention
- Military experience
- Entrance control
- Premises patrol
- Checkpoint management
- Shift work experience
- Patrolling
- Verbal and written communication
- Workplace safety
Timeline
Reatil Assistant
On the Spot
07.2023 - 04.2025
Elderly Caregiver
Family Members
04.2020 - 05.2025
Assistant Department Manager
New World Supermarket
02.2012 - 05.2020
Security Officer
EMAC Security
01.2010 - 12.2014