Marama Maxwell
Springfield
Summary
Health administrator with extensive experience at Lakes District Health Board, specializing in appointment scheduling and patient management. Achievements include significant improvements in operational efficiency and team collaboration. Proficient in data entry and performance monitoring, excelling in high-pressure environments while ensuring compliance and superior customer service.
Overview
16
16
years of professional experience
Work History
Scheduler for Paediatric and Visiting Paediatric Clinics
Lakes District Health Board
Rotorua
12.2021 - Current
- Greeted patients, checked them into clinic, and provided directions to ensure smooth visits.
- Managed data entry and handled referrals for efficient department operations.
- Oversaw patient waiting lists, ensuring timely appointments for all individuals.
- Liaised with public health, district nursing, and government agencies for coordinated care.
- Served as health and safety representative, promoting a healthy work environment and compliance with regulations.
- Conducted monthly audits, maintained an up-to-date hazard register, and participated in meetings.
- Orientated new employees, assisting with their understanding of workplace protocols.
- Scheduled clinics for 10 pediatricians, managed patient waitlists, and rescheduled appointments as needed.
Outpatients Department Team Leader
Lakes District Health Board
Rotorua
10.2017 - 12.2021
- Oversaw administration team of 25 staff members, enhancing operational efficiency.
- Managed recruitment processes and staff performance, addressing disciplinary matters as needed.
- Provided coaching and guidance to new staff, ensuring seamless onboarding.
- Handled patient complaints, facilitating timely resolutions and improved service quality.
- Scheduled rooms effectively to optimize outpatient department operations.
- Coordinated all emails and text responses for Outpatients Department inquiries.
- Compiled monthly reports to track departmental performance metrics.
- Trained in various roles within Outpatients Department to provide relief as needed.
Health Administrator, Paediatric, Adult Renal & Infectious Diseases Booking Clerk
Lakes District Health Board
Rotorua
08.2012 - 10.2017
- Company Overview: Rotorua Hospital
- Front Reception duties, greeting patients and checking them into clinic, giving directions and making sure they get to the right place
- Data Entry
- Handling referrals made to the department
- Responsibilities for patient waiting lists and getting them seen on time
- Liaising with public health, District nursing and other government agencies like Child youth and family and prisons
- Health and safety representative for the Outpatient Department, making sure we are working in a healthy environment, helping people to understand the health and safety act
- Attending monthly meetings, completing monthly audits and maintaining an up to date hazard register
- Orientating new employees and helping them to understand the environment they are working in
- Administrator to Paediatricians, Scheduling clinics, looking after new patient and ongoing patient waiting lists, Rescheduling patient appointments and looking after their best interests
- Stand in for the outpatient team leader when she is on leave, overlooking staff and their performance, room scheduling, Clearing of the outpatient email inbox and sending txt message reminders
- Assisting with the recruitment process
- Rotorua Hospital
- Delivering an in service to my Coworkers giving them a run down on my job and what my role entails
- Completing my Merit 1 and 2 applications which is about setting goals and meeting them
- Completing a two-day course in Health and safety
- Attending PSA union young leadership course in Hamilton
- Completing a National Certificate in Business Management Level 4
- Becoming Outpatient Team Leader
- Completing a 1 year course in Leadership in Practice
Child Support Officer
Inland Revenue
01.2009 - 01.2012
- Processed data entries and completed 27 Aspire packages in one year and seven months.
- Answered customer inquiries, providing effective solutions both over the phone and in person.
- Executed debt collection strategies and established payment arrangements with clients.
- Facilitated refunds processing to ensure compliance with organizational standards.
- Collaborated with various government agencies, including Ministry of Social Development and Department of Corrections.
- Managed challenging customer interactions, applying empathy to assist in difficult situations.
- Advised customers on their rights and obligations regarding debt arrangements.
- Gained comprehensive knowledge of legislation and Inland Revenue procedures through hands-on experience.
Education
NCEA - level 1, 2 and 3
Rotorua School For Young Parents
12-2009
National Certificate in Business Management - Level 4
Certificate in Business Writing -
National Certificate in Tourism and Travel - level 2 and 3
Writing course -
Speak to IR training -
Working for families training -
PSA delegate/Maori enterprise delegate -
Business communication course -
Health and Safety training -
PSA Youth Leadership Training -
LIP (Leadership in Practice) course -
Skills
- Appointment scheduling and patient management
- Data entry and audit oversight
- Health compliance and operational efficiency
- Customer service and relationship management
- Team leadership and collaboration
- Performance monitoring and conflict resolution
- Communication skills and telephone etiquette
- Time management and staff training
- Office equipment operation and presentation preparation
- Documentation proficiency
- Filing and data archiving
- Workflow optimization
- Staff supervision
- Continuous improvement initiatives
- Minutes recording and meeting coordination
- Problem-solving skills
- Confidentiality maintenance practices
- Analytical capabilities
Hobbies and Interests
- I enjoy team sports
- Socialising with my family and friends
- Running
- Being creative
Accomplishments
- Delivering an in service to my Coworkers giving them a run down on my job and what my role entails.
- Completing my Merit 1 and 2 applications which is about setting goals and meeting them.
- Completing a two-day course in Health and safety
- Attending PSA union young leadership course in Hamilton
- Completing a National Certificate in Business Management Level 4
- Becoming Outpatient Team Leader
- Completing a 1 year course in Leadership in Practice
References
- Rachel Wood, 0274065686, Administration Team Leader, Te Whatu Ora Lakes
- Jaco Nel, Paediatrician, Te Whatu Ora Lakes, Phone number will be supplied upon request
Education And Professional Development
- National Certificate in Business Management Level 4
- NCEA level 1, 2 and 3
- Certificate in Business Writing
- National Certificate in Tourism and Travel level 2 and 3
- Writing course
- Speak to IR training
- Working for families training
- PSA delegate/Maori enterprise delegate
- Business communication course
- Health and Safety training
- PSA Youth Leadership Training
- LIP (Leadership in Practice) course
Timeline
Scheduler for Paediatric and Visiting Paediatric Clinics
Lakes District Health Board
12.2021 - Current
Outpatients Department Team Leader
Lakes District Health Board
10.2017 - 12.2021
Health Administrator, Paediatric, Adult Renal & Infectious Diseases Booking Clerk
Lakes District Health Board
08.2012 - 10.2017
Child Support Officer
Inland Revenue
01.2009 - 01.2012
NCEA - level 1, 2 and 3
Rotorua School For Young Parents
National Certificate in Business Management - Level 4
Certificate in Business Writing -
National Certificate in Tourism and Travel - level 2 and 3
Writing course -
Speak to IR training -
Working for families training -
PSA delegate/Maori enterprise delegate -
Business communication course -
Health and Safety training -
PSA Youth Leadership Training -
LIP (Leadership in Practice) course -
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