Marama Samson
Christchurch,CAN
Summary
Experienced with handling diverse administrative duties and with expert team leadership, planning, and organizational skills built during successful career. Utilizes strong organizational abilities to maintain orderly and efficient office environments. Skilled in workload planning and fostering teamwork, I excel in fast-paced environments, driving sales development and ensuring legal compliance. Achieved significant team productivity improvements, demonstrating exceptional problem-solving and customer service abilities.
Overview
19
19
years of professional experience
Work History
Location Manager
Giltrap - SIXT Rental Cars
04.2022 - Current
- Utilized data-driven decision-making to optimize pricing strategies, resulting in increased revenue without sacrificing customer satisfaction.
- Increased customer satisfaction by implementing efficient rental car management processes and procedures.
- Oversaw daily operations at the rental car facility, ensuring efficient workflow and timely completion of tasks.
- Optimized fleet maintenance schedules to ensure maximum vehicle availability and minimize downtime.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed a diverse team of employees, fostering a positive work environment that promoted growth and development.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Enhanced vendor relations by promptly resolving invoice discrepancies.
- Worked effectively in fast-paced environments.
Branch Manager
Hertz Car Rental
12.2016 - 04.2022
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Provided support during accident investigations to determine root causes and prevent future incidents.
Team Leader
Thl Enterprises
12.2011 - 12.2016
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Customer Service Representative
Postie Plus
02.2006 - 12.2011
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
CIBTAC - Beauty Therapy
The College of Beauty Therapy
Tauranga, NZ01-2005
MBA - Entrepreneurship, Marketing, PNL
The College of Beauty Therapy
01-2005
Skills
- Workload planning
- Customer service
- Attention to detail
- Problem-solving
- Sales development
- Multitasking Abilities
- Teamwork
- Legal compliance
- Microsoft office
- Safety audits
Timeline
Location Manager
Giltrap - SIXT Rental Cars
04.2022 - Current
Branch Manager
Hertz Car Rental
12.2016 - 04.2022
Team Leader
Thl Enterprises
12.2011 - 12.2016
Customer Service Representative
Postie Plus
02.2006 - 12.2011
CIBTAC - Beauty Therapy
The College of Beauty Therapy
MBA - Entrepreneurship, Marketing, PNL
The College of Beauty Therapy
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