Marama Stanbridge-Brien
Queenstown,OTA
Summary
Empowering leader with success in people management and mentorship combined with operations management. Excels in fast-paced environments with focus on customer satisfaction and high-quality team performance. Leverages team strengths to coordinate workflows and allocate resources. In my personal time I have a real passion for the outdoors, participating in a wide variety of outdoor pursuits.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Floor Manager
Torpedo7
09.2023 - Current
- Lead snowboard salesperson
- Professionally bootfit customers and matched them with the right gear to get up the mountain
- Trained new staff in everything snow and customer relations
- Continued the same duties as in Nelson just changed stores
Assistant Store Manager
Torpedo 7
01.2022 - 09.2023
- Ran a successful retail store specializing in outdoor goods, workshops and stock management
- Resolved customer concerns using strong communication and conflict management skills
- Trained staff in customer service, merchandising and security monitoring
- Coordinated solutions to resolve escalated customer service issues
- Developed and strengthened teams through thoughtful sales floor leadership and personnel management
- Collaborated with store manager to meet revenue goals
- Inspired team members to drive performance, collaboration and teamwork
- Resolved escalated customer service issues by coordinating solutions between sales and operations teams.
Sales Consultant
Noel Leemings
04.2021 - 12.2022
- Exceeded sales objectives to capture new leads and customers
- Conferred with managers to develop methods and procedures to increase sales and promote business
- Overcame objections with successful product demonstrations and persuasive communication skills
- Provided continued customer support after closing sales
- Built relationships with customers to increase likelihood of repeat business
- Top 10 Sales assistant in my region on track for Livewire.
Delivery Driver & Kitchen Hand
Hells Pizza
01.2020 - 08.2022
- Cleaned and maintained delivery vehicle to meet professional standards
- Adhered to delivery instructions to properly collect and deliver products
- Completed end-of-day kitchen cleaning and sanitizing following health code requirements
- Prepared ingredients and restocked supplies to support kitchen team
- Maintained clean kitchen stations and storage areas.
Swim Instructor
Swim Magic
09.2019 - 10.2021
- Teaching swimming technique and water confidence to children aged 3-12
- Customized instruction strategies based on evaluations of student abilities
- Represented facility professionally in appearance, demeanor and teaching style
- Demonstrated techniques in-person and used easily understood terms to improve student abilities
- Educated students on correct form and important safety behaviors
- Maintained participant progress by offering regular feedback and technique suggestions.
Education
NCEA Level 1 And 2
Waimea College
01.2020
Skills
- Clear communicator
- Working well in a team
- Problem-solving
- Cash auditing
- Customer service management
- Positive attitude
- Leadership
- Hands-on learner
- Winter retail experience
Accomplishments
- Voted MVP 4 consecutive years in my sports club
- Six Consecutive years being captain of my Underwater hockey teams
- Invited to play underwater hockey for New Zealand {unable too due to covid}
- Spirit of adventure- Amokura award- "awarded to the trainee whose community spirit and consideration to others contributed significantly to the success of the voyage"
References
Available upon request
Certification
Work visa valid till 2026 september
Timeline
Floor Manager
Torpedo7
09.2023 - Current
Assistant Store Manager
Torpedo 7
01.2022 - 09.2023
Sales Consultant
Noel Leemings
04.2021 - 12.2022
Delivery Driver & Kitchen Hand
Hells Pizza
01.2020 - 08.2022
Swim Instructor
Swim Magic
09.2019 - 10.2021
NCEA Level 1 And 2
Waimea College
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