Marama Williams
Summary
I have years of experience in Customer Service. Customer Service has been a big part of my working life in both
Professional Call Centre as an Customer Service Representative also in the Beauty Industry. Im committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling issues with patience and tact.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Certified Laser Technician
Laser Clinic
01.2022 - Current
- Built strong relationships with customers to drive repeat business.
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Maintained treatment rooms and workstations in compliance with OSHA standards to deliver safe and therapeutic experiences.
- Sold products and additional services while rendering treatments to cross-promote other areas of practice.
- Performed quality professional skincare services to meet clients' needs within scope of practice and licensing guidelines.
- Participated in and helped organize events to promote brand image and awareness and maximize sales.
- Informed guests of appropriate products available to increase retail sales.
- Executed laser hair removal and microdermabrasion procedures.
Beauty Therapist
Pania Ryan Beauty Retreat
12.2018 - 01.2022
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Customer Service Representative
EziBuy
03.2012 - 03.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
One4all All4one
05.2012 - 09.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Diploma - Diploma in Spa/Beauty Therapy
Universal College of Learning
Palmerston North, NZ11.2018
Graduate Certificate - Call Centre Operations
Universal College of Learning
Palmerston North, NZ01.2010
Skills
- Reading Comprehension
- Critical Thinking
- Closing Procedures
- Order Fulfillment
- Retail Sales Customer Service
- Sales Expertise
- Active Listening
- Customer Relations
- Order Processing
- Customer Service
- Call Centre Operations
- Cultural Awareness
Timeline
Certified Laser Technician
Laser Clinic
01.2022 - Current
Beauty Therapist
Pania Ryan Beauty Retreat
12.2018 - 01.2022
Customer Service Representative
One4all All4one
05.2012 - 09.2013
Customer Service Representative
EziBuy
03.2012 - 03.2017
Diploma - Diploma in Spa/Beauty Therapy
Universal College of Learning
Graduate Certificate - Call Centre Operations
Universal College of Learning
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