Marata Toko
Wellington,Lower Hutt
Summary
Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease.
I'm a motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. As a talented Retail Supervisor bringing strong sales, service and team leadership abilities. Focused on maximizing team efficiency and daily success by organizing schedules and setting up effective workflows. Manages and monitors associates to quickly spot and correct any concerns. Seeks out opportunities to improve operations and increase efficiency.
Overview
21
21
years of professional experience
Work History
Commercial Cleaner
Spotless Facitlies Services NZ
07.2017 - 08.2021
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Maintained clean, neat, and professional entrances.
- Emptied wastebaskets to transport trash and waste to disposal area.
- Refilled soap dispensers and air fresheners in bathrooms.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Retail Supervisor
Spotless Catering
04.2012 - 02.2017
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Developed alternative procedures to reduce overhead and project costs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained team members in successful strategies to meet operational and sales targets.
Retail Supervisor
PriceBuster
11.2006 - 04.2011
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Trained and oriented associates to maximize team performance.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Retail Worker
Rebound Clothing
03.2000 - 11.2004
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Diploma - Health Psychology
Wellington Institute of Technology
Petone, NZ03.2012
Skills
- Customer Service
- Honest and Dependable
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
- Cash Handling
- Complaint Handling
- Adaptability and flexibility
- Conflict resolution
- Customer service excellence
- Patience and empathy
- Cash handling accuracy
- Customer Service Management
- New Store Setups
- Team Building and Motivation
- Relationship Building
- Shelving
- Orientation and Training
- Merchandising Operations
- Performance monitoring
- Time management
- Goal setting and achievement
- Staff training and development
- Multitasking capabilities
- Organizational skills
- Store Maintenance
- Task Delegation
- Store Organization
- Housekeeping
- Quality Assurance
- Health and Safety Compliance
- Restroom sanitation
- Health and safety regulations
- Teamwork abilities
- Work Orders
- Strong Work Ethic
Timeline
Commercial Cleaner
Spotless Facitlies Services NZ
07.2017 - 08.2021
Retail Supervisor
Spotless Catering
04.2012 - 02.2017
Retail Supervisor
PriceBuster
11.2006 - 04.2011
Retail Worker
Rebound Clothing
03.2000 - 11.2004
Diploma - Health Psychology
Wellington Institute of Technology
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