Mara Whetumarama Sulfa
Auckland,Weymouth
Summary
I am an organised professional, offering proven history of integrity and discretion in handling sensitive and confidential data. Assisting patrons with completing paperwork and providing full support. Utilizing resourceful problem-solving and diplomatic communication to address challenges and resolve conflicts.
I am meticulous and equipped to manage high-volume records requests. Utilises industry software to access and provide records in alignment with regulatory requirements. I can maintain accurate and updated databases to support stringent recordkeeping. Skilled with an independent mindset and skills in planning, problem-solving and time management. Expertly supports cases with organised files, schedules and communications.
I am reliable employee with background in legal environments. I follow and keep standards in case file management, correspondence and communications. Dependable and thorough in carrying out clerical tasks. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Registrar
Ministry of Justice
Manukau, Auckland
2020.08 - Current
- Protected integrity of registration by identifying and reporting fraudulent activities.
- Promoted registration services at registrar events to raise awareness.
- Accurately handled payments for copies of certificates in line with company policy.
- Upheld and enforced data confidentiality practices.
- Trained and coached staff regarding registration procedures and services.
- Maintained awareness of up-to-date legislation and relevant legal processes to perform best practices.
- Navigated highly charged emotional situations with tact and discretion.
Travel Agent
Flight Centre Travel Group
Takanini, Auckland
2020.02 - 2023.03
- Discussed benefits of and information regarding travel insurance with clients and ensured that they got the best rates.
- Organised memorable and exquisite travel itineraries and holidays for high-level clients, celebrities, politicians and business executives.
- Established effective lead follow-up strategies
- Arranged travel accommodation for groups, couples, executives and special needs clients.
- Asked open-ended questions to better ascertain client needs and determine the best travel offerings.
• 4 weeks training and 3 weeks in store as a qualified Travel Agent (unfortunately DUE TO COVID 19 – All staff employed by FCGNZ 12 months prior to L4 Lockdown were made redundant)
Product Specialist
Qantas
Auckland, Auckland
2017.04 - 2020.02
- Delivered 1:1 and group training to users for Qantas products, surpassing expectations.
- Delivered prompt and professional customer service in line with SLAs.
- Attended to ongoing service and maintenance requests, meeting KPI targets including user satisfaction.
- Supported users groups by demonstrating reliability and product expertise.
- Guaranteed product conformity to match user needs and specifications.
- Helped to increase positive customer feedback through attentive and trusted customer support.
- Investigated recurring customer concerns, queries and complaints, offering feedback for process changes.
- Troubleshot products to reach timely resolution for escalated queries, resulting in user satisfaction.
Staff Manager
Spark Arena
Auckland CBD, Auckland
2013.03 - 2017.03
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Led and managed administrative staff to maintain smooth daily operations.
- Streamlined processes to improve and optimise office operations.
- Analysed and resolved complex resource management issues for optimised scheduling.
Education
Certificate of Higher Education - Hospitality
Crown Institute of Studies
New Zealand 2009.01 - 2009.12
NCEA level 4 - English and Maths Upskilling
CAG (12 week programme)
Manukau, Auckland 2010.01 - 2010.03
NCEA Level 1/2/3 Hospitality, English, Maths, Drama, Tourism
Papatoetoe High School
Papatoetoe, Auckland 2004.01 - 2008.12
Skills
- Strong Communicator
- Great people skills
- Resilient
- Pragmatic / Strategic thinker
- Ability to build strong relationships
- Ability to work independently and be a self-starter
- Ability to work with people who are vulnerable and display significant wellbeing issues
- Display a resolution focussed approach to the work you do
- Strong relationship management skills
- Willingness to work in a flexible and dynamic environment
- Ability to manage stressful situations with empathy and professionalism
- Ability to travel from time to time
- NZ Citizen
Languages
English
Fluent
Maori
Beginner
Timeline
Registrar
Ministry of Justice
2020.08 - Current
Travel Agent
Flight Centre Travel Group
2020.02 - 2023.03
Product Specialist
Qantas
2017.04 - 2020.02
Staff Manager
Spark Arena
2013.03 - 2017.03
NCEA level 4 - English and Maths Upskilling
CAG (12 week programme)
2010.01 - 2010.03
Certificate of Higher Education - Hospitality
Crown Institute of Studies
2009.01 - 2009.12
NCEA Level 1/2/3 Hospitality, English, Maths, Drama, Tourism
Papatoetoe High School
2004.01 - 2008.12