Marc Lennox-Robertson
Auckland,AUK
Summary
Seasoned Operations Manager with background in streamlining business processes to improve efficiency and profitability. Skilled at managing teams, reducing operational costs, and implementing strategic business plans. Strengths include leadership, problem-solving skills, and ability to make impactful decisions that drive company growth.
Overview
5
5
years of professional experience
Work History
Operations Manager
Arrow Group Ltd
Manakau, Auckland
10.2023 - Current
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Territory Sales Manager
Arrow Group Ltd
Manukau, Auckland
08.2022 - 10.2023
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Developed and maintained relationships with customers to ensure repeat business.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Generated new sales leads through cold calling and networking activities.
- Negotiated pricing contracts with customers to maximize profits.
Sales Representative
New Zealand Brush
Onehunga, Auckland
08.2021 - 08.2023
- Identified opportunities for cross-selling additional products and services.
- Reviewed monthly performance against targets set by management team.
- Maintained records related to sales for store management.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Organized client visits, presentations, product demonstrations and trade shows.
- Negotiated pricing contracts with customers to maximize profits.
- Generated new sales leads through cold calling and networking activities.
Counter Salesperson
Bay Engineers Supplies
Waiuku, Auckland
12.2019 - 07.2021
- Verified that all transactions were completed accurately before closing out each sale.
- Tracked shipments from suppliers to ensure timely delivery of merchandise.
- Inspected returned items for damage before issuing refunds or exchanges.
- Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
- Answered customer inquiries regarding prices, availability, and product features.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Maintained records related to sales for store management.
Education
Certificate - Motorsport Lv2
MIT
AucklandCertificate - Motorsport Lv3
MIT
Albany, NZCertificate - Exercise Lv4
Zealand Institute of Health & Fitness
AucklandCertificate - Exercise Lv5
New Zealand Institute of Health & Fitness
AucklandSkills
- Organizational Management
- Customer Service
- Contract Management
- Performance reporting
- P&L Management
- Production
Timeline
Operations Manager
Arrow Group Ltd
10.2023 - Current
Territory Sales Manager
Arrow Group Ltd
08.2022 - 10.2023
Sales Representative
New Zealand Brush
08.2021 - 08.2023
Counter Salesperson
Bay Engineers Supplies
12.2019 - 07.2021
Certificate - Motorsport Lv2
MIT
Certificate - Motorsport Lv3
MIT
Certificate - Exercise Lv4
Zealand Institute of Health & Fitness
Certificate - Exercise Lv5
New Zealand Institute of Health & Fitness
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