Marcel Teraimana
Cybersecurity Student
Mangere,AUK
Summary
Currently in the final Semester of a Bachelors in Digital Technology majoring in Networking. Experienced and dedicated Customer Service Representative with a strong background in call centre and face to face service. Proven ability to work well in teams, always staying positive and friendly while building strong connections with clients. Committed to enhancing customer satisfaction. Possess great communication skills, is enthusiastic, and stays focused on getting things done. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Flybuys New Zealand
Auckland, AUK
6 2020 - 8 2020
- Provided customer service by asking questions, educating customers, evaluating accounts, documenting conversations, and delivering support to over 10+ customers daily
- Assisted customers with Flybuys redemption.
- Increased efficiency and team productivity by promoting operational best practices
Inbound Sales Consultant
Probe (Vodafone Sales Department)
Auckland, AUK
06.2014 - 06.2020
- Consistently exceeded sales targets by 80% through exceptional sales ability, interpersonal skills, and positive attitude
- Recognized for exceptional customer service and leadership in developing and training new sales consultants
- Motivated and encouraged team communication.
Outbound Sales Representative
Salmat (Vodafone Sales)
Auckland, AUK
06.2008 - 05.2014
- Developed and implemented outbound calling processes and scripts that increased sales and caller engagement
- Built strong relationships with customers through warm, knowledgeable phone interactions
- Trained and supported new outbound callers to conduct successful telemarketing and sales calls.
Education
Bachelors in IT majoring in Networking - Digital Technologies
Manukau Institute of Technology
Auckland, AUK 02.2021 - Current
Introduction to Cybersecurity (Cisco) - Cybersecurity
Cisco
03.2024
Introduction to Cybersecurity (Google) - Cybersecurity
Coursera
03.2024
AWS Cloud Foundations - undefined
AWS Educate Getting Sorted with Storage - undefined
New Zealand Diploma in IT System Administration Level 6 - undefined
New Zealand Diploma in IT Technical Support Level 5 - undefined
New Zealand Certificate in IT Essentials Level 4 - undefined
Business First Line Management Level 4 - undefined
Business First Line Management Level 3 - undefined
Contact Centre Operations Level 3 - undefined
Skills
Penetration Testing
undefinedReferences
John Pang, 021668913
Timeline
Bachelors in IT majoring in Networking - Digital Technologies
Manukau Institute of Technology
02.2021 - Current
Inbound Sales Consultant
Probe (Vodafone Sales Department)
06.2014 - 06.2020
Outbound Sales Representative
Salmat (Vodafone Sales)
06.2008 - 05.2014
Customer Service Representative
Flybuys New Zealand
6 2020 - 8 2020
Introduction to Cybersecurity (Cisco) - Cybersecurity
Cisco
Introduction to Cybersecurity (Google) - Cybersecurity
Coursera
AWS Cloud Foundations - undefined
AWS Educate Getting Sorted with Storage - undefined
New Zealand Diploma in IT System Administration Level 6 - undefined
New Zealand Diploma in IT Technical Support Level 5 - undefined
New Zealand Certificate in IT Essentials Level 4 - undefined
Business First Line Management Level 4 - undefined
Business First Line Management Level 3 - undefined
Contact Centre Operations Level 3 - undefined
Similar Profiles
Karan DesaiKaran Desai
Data Engineer at Flybuys (Loyalty Pacific)Data Engineer at Flybuys (Loyalty Pacific)
Anil Kumar MallikarjunaiahAnil Kumar Mallikarjunaiah
Principal Data Solutions Engineer at Flybuys Pvt Ltd, AustraliaPrincipal Data Solutions Engineer at Flybuys Pvt Ltd, Australia
Narmolly HalafihiNarmolly Halafihi
Customer Service Agent at Probe Group Ltd PTY - Flybuys GroupCustomer Service Agent at Probe Group Ltd PTY - Flybuys Group