Marcelo Macedo
Wellington,WGN
Summary
Developer with 2 years of experience in a consultancy working with different customers and adapting to its different methodologies, workflows and acting based on specific requirements. Adaptable, fast learner and diligent in Python, Splunk, SQL, and HTML5.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Desk Analyst
Datacom
06.2023 - 09.2023
- Provided level 1 support to customers and general public with access issues, passwords, accounts, help and info, requests and incidents.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Dealing directly with customers via telephone, chat and email platforms.
- Resolved common user concerns by utilizing preset issue resolution scripts.
Maintenance and Test Engineer
Buddi New Zealand LTD
03.2023 - 06.2023
- Tested, identified and troubleshot problems with devices.
- Reviewed, evaluated, and identified requirements for testability.
- Cleaning, maintaining, processing and testing electronic devices for New Zealand prisons and prisoners.
Splunk Developer
Arctica Serviços Em Tecnologia
01.2021 - Current
- Health check under production projects.
- Designed, developed, and implemented new projects under customer requirements with Agile methodology.
- Discussed issues with team members to provide resolution and apply best practices.
- Maintenance, bug fixes, testing and refactoring of not-in-prod projects.
Monitoring Officer
Vigitor Soluções LTDA
01.2020 - 01.2021
- Oversaw night monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Directly dealing with residents, contractors, janitors and property managers.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Monitoring intercom, cadastral and visual systems.
Trainee Software Engineer
DBDireto
03.2018 - 09.2019
- Partnered with team members to learn best practices in software design with C#.
- Worked with developers to identify and remove software bugs.
- Studied production codes to learn and understand the workflow.
- Product documentation and code review with team members.
Education
Technician - Cyber Security
Faculdade De Informática E Administração Paulista
São Paulo, BRL07.2023
Skills
- Fast learner
- Medium-Skilled in Using Python
- Linux knowledge
- Quality Assurance Controls
- Good understanding of what customers need
- Good SQL database notion
- Team player
Certification
Splunk Core Certified Power User - N/A
Dynatrace Associate - 2022/2024
DPN (DataDog Partner Network) Support Specialist - N/A
DPN (DataDog Partner Network) Techical Specialist - N/A
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Elementary
Timeline
Service Desk Analyst
Datacom
06.2023 - 09.2023
Maintenance and Test Engineer
Buddi New Zealand LTD
03.2023 - 06.2023
Splunk Developer
Arctica Serviços Em Tecnologia
01.2021 - Current
Monitoring Officer
Vigitor Soluções LTDA
01.2020 - 01.2021
Trainee Software Engineer
DBDireto
03.2018 - 09.2019
Technician - Cyber Security
Faculdade De Informática E Administração Paulista
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