People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Medication Assessor:
Scheduled and completed Stage 2 Medication Observation Sessions with the staff needing to be signed off or recertified.
Health and Safety:
Conducted regular health and safety inspections to identify hazards, and complete required documentation.
The inspections included checks on vehicles, property, first aid kits, inventory, civil defense, water temperature, food safety, and updating the emergency services folder.
Admin Tasks:
Time management to ensure communications are managed.
Tasks included completing daily handover notes, updating rosters, updating/creating plans, checking and replying to emails, making phone calls to management, clients, and businesses, organizing records and documents, scheduling meetings, maintaining office supplies and equipment, and providing financial support, such as tracking expenses and following through with purchase orders.
Logistics tasks:
Planning transportation within the team, documenting transport safety plans, communications between our team and partners, ensuring compliance with regulations, and keeping the vehicle serviced and checked daily.
Meetings:
Participated in regular meetings with management, Oranga Tamariki senior leadership, and co-workers to provide updates and set goals.
Collaborated with healthcare professionals to develop personalized care plans.
Day to day tasks:
Supervised daily workflow to confirm alignment with established policies and procedures.
Monitored team performance and provided constructive feedback/Coaching regularly.
Resolved conflicts among team members to maintain a positive work environment.
Maintained a positive work environment that promoted collaboration between team members.
Delegated daily tasks to team members to optimize group productivity.
Motivated and empowered team members to build professional relationships with clients, management, and partners.
Documented client progress and maintained accurate records of services provided.
Facilitated recreational activities to promote social engagement and community involvement.
Trained new staff on proper care techniques and company policies.
Ensured safety and cleanliness of living environments for all clients served.
Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
Monitored client well-being and reported any changes or concerns to the Health Advisor/Management.
Reported any incidents or accidents in accordance with company policy and procedure.
Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
Helped clients develop independent living skills, such as budgeting, cooking, and cleaning.
Administered medication according to company guidelines, while monitoring and documenting its effectiveness.
Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
Participated in professional development and training sessions to enhance care quality and support provided.