Marcia Hickmott
Nelson,NSN
Summary
Service-centric Restaurant Supervisor with [Number] years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
19
19
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Hotel Nelson & Flames on 40
2017.04 - Current
- Improve customer experience by ensuring consistent quality of food and service.
- Handle guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Train team members with focus on productivity, efficiency and enhancing guest experience.
- Monitor health and safety standards to maintain a clean, safe working environment.
- Coordinate with Chefs and front of house personnel to consistently drive smooth operations.
- Set sales goals to improve productivity and increase revenue.
Co-ordinator
Q Youth
2015.07 - 2017.03
- Collaborated with department heads to develop strategic plans aligning with overall service objectives, fostering a unified approach toward shared goals.
- Attended regular networking meetings with Nelson Police, NMDHB, and Schools across the Top of the South.
- Designed and implemented health and safety policies and provided monthly boards reports.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Family/Whānau Case Manager
Family Start
2006.01 - 2011.01
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Education
Bachelor in Social Work -
Te Wānanga O Aotearoa
01.2007
Skills
- Customer Service
- Social Work
- Sales
- Culturally aware
- Computer & software literate
- Hospitality
- Resilient
- Duty Manager License
References
- Annabelle Black. Restaurant Manager. 022 199 7283
- Sophie Yale. Shift Leader. 022 656 8210
Certification
Current Duty Manager License
Timeline
Restaurant Supervisor
Hotel Nelson & Flames on 40
2017.04 - Current
Co-ordinator
Q Youth
2015.07 - 2017.03
Family/Whānau Case Manager
Family Start
2006.01 - 2011.01
Bachelor in Social Work -
Te Wānanga O Aotearoa
Current Duty Manager License
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