Marcus Benzie
Auckland,AUK
Summary
Dynamic Customer Service Representative with expertise in resolving inquiries and complaints. Known for exceptional product knowledge and fostering strong customer relationships, driving high satisfaction rates.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Auckland Transport
Auckland
03.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
Supermarket Assistant
New World
New Lynn
12.2020 - 03.2023
- Handled customer complaints in a professional manner.
- Maintained a clean and orderly checkout area.
- Resolved customer complaints in a professional manner while upholding company policies.
- Restocked shelves when necessary to ensure products were always available for purchase.
- Provided excellent customer service by listening to customers' needs and helping them find what they were looking for.
- Greeted customers, answered questions, and provided assistance with locating items.
- Checked expiration dates on perishable food items before restocking shelves.
- Responsible for ensuring accuracy of pricing labels at point-of-sale stations.
- Adhered to safety protocols while handling heavy loads of merchandise.
- Assisted in training new staff members on store policies, procedures, and operations.
- Developed an understanding of store layout, product placement, and departmental signage.
- Performed daily opening and closing duties as assigned by management.
- Ensured price tags were accurate on merchandise throughout the store.
- Inspected incoming shipments for any damaged or expired items.
- Rotated stock on display shelves to ensure freshness of product.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
Night Stocker
Woolworths
St Lukes , Auckland
01.2020 - 06.2020
- Executed stock replenishment to ensure optimal product availability throughout the store.
- Organized products on shelves to enhance visibility and accessibility for customers.
- Collaborated with team members to efficiently complete nightly stock tasks.
- Maintained compliance with safety protocols during equipment operation and product handling.
- Received and sorted incoming deliveries to streamline stocking processes.
- Conducted routine checks on stock conditions to prevent spoilage and waste.
- Trained new staff members on stocking procedures and safety measures.
- Maintained cleanliness of work areas throughout shift.
- Operated pallet jacks
- Received and unpacked deliveries of store merchandise.
Chilled frozen assistant
Pak n Save
Henderson
09.2018 - 10.2019
- Assisted customers in locating frozen food items, enhancing shopping experience.
- Maintained cleanliness and organization of frozen product displays, ensuring easy access.
- Received and stocked new inventory, adhering to FIFO (First In, First Out) principles.
- Collaborated with team members to ensure efficient order fulfillment during peak hours.
- Checked product expiration dates regularly to uphold quality standards.
- Operated freezing and refrigeration equipment, performing routine maintenance as needed.
- Trained new staff on safety protocols and inventory management practices.
- Responded to customer inquiries regarding frozen food products with accurate information.
- Ensured compliance with health regulations while handling and storing frozen goods.
Education
GED -
UNITEC Institute of Technology
Auckland, NZ10-2019
Skills
- Customer relationship management
- Product knowledge
- Strong teamwork
- Customer relationship management (CRM)
- Money handling
- Retail sales customer service
- Adaptive team player
- Time management
Languages
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Representative
Auckland Transport
03.2023 - Current
Supermarket Assistant
New World
12.2020 - 03.2023
Night Stocker
Woolworths
01.2020 - 06.2020
Chilled frozen assistant
Pak n Save
09.2018 - 10.2019
GED -
UNITEC Institute of Technology