Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic
Marcus Tsui

Marcus Tsui

Papakura,AUK

Summary

Hard-working Supervisor with exceptional experience leading my team, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

20
20
years of professional experience
1
1
Certification

Work History

News Media Exchange Supervisor

Newshub Warner Bros
07.2017 - Current
  • Boosted team performance by developing service training materials and conducting service training.
  • Recruited, hired and trained team members
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Developed staff skills through on the job training programs, resulting in improved performance.
  • Achieved results by working with staff to meet established targets.
  • Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
  • Collaborated with other departments to achieve organizational goals and meeting daily deadlines.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Collected, arranged, and input information into database system.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Gathered, organized and input information into digital news library database.
  • Maintained Avid Media storage database systems to track and analyze and maintain optimal storage capacity
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Frequently inspected production area to verify proper equipment operation.
  • Devised and implemented processes and procedures to streamline operations.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Provided professional services and support in a dynamic work environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Applied effective time management techniques to meet tight deadlines.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Identified issues, analyzed information and provided solutions to problems.
  • Gained strong leadership skills by managing projects from start to finish.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Proven ability to develop and implement creative solutions to complex problems.

Media Exchange Operator

Newshub
04.2012 - Current
  • Consistently met or exceeded performance targets.
  • Operated both modern and older ingest equipment, demonstrating versatility and adaptability in diverse work environments.
  • Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
  • Made sure that video ingested and outputted were produced on time and are of good quality.
  • Increased overall product quality through meticulous attention to detail during operation processes.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
  • Supported management in achieving strategic objectives related to productivity, cost control, quality assurance, compliance with regulatory requirements.
  • Performed quality assurance tasks to promote accuracy and minimize mistakes.
  • Assisted with equipment startups and machine installation tasks.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Collaborated with other departments to optimize production workflows.
  • Provided on-the-job training to newly hired workers and team members.
  • Set up machines to start production cycles and controlled machine settings.
  • Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Coordinated with other departments to address production-related issues, fostering effective communication across teams.
  • Streamlined workflow by identifying bottlenecks in the production of video material and suggesting improvements.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Inspected products and machines to maintain quality and efficiency.
  • Performed quality checks to identify final program going to air didn't have any faults in vision or sound
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Skilled at working independently and collaboratively in a team environment.
  • Learned and adapted quickly to new technology and software applications.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Excellent communication skills, both verbal and written.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.
  • Strengthened communication skills through regular interactions with others.
  • Worked effectively in fast-paced environments.
  • Provided professional services and support in a dynamic work environment.

Cinetape Operator

Whakaata Maori
08.2011 - 04.2012
  • Monitored and tracked video tapes copied had no vision or sound issues, ready for playout
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Collaborated with other departments to optimize production workflows.
  • Examined incoming materials and prepared documentation for accuracy and quality.
  • Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
  • Coordinated with other departments to address production-related issues, fostering effective communication across teams.
  • Recognized upset conditions, determining cause, and took appropriate corrective action.
  • Made sure that ingested material were produced on time and are of good quality.
  • Increased overall product quality through meticulous attention to detail during operation processes.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and maintained courteous and effective working relationships.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked well in a team setting, providing support and guidance.

Prep Editor/Presentation Director

Broadcast Inc
01.2007 - 04.2012
  • Suggested improvements to content to enhance quality and accuracy when editing content which mighty be offensive to air
  • Edited and revised wide array of content for accuracy, clarity and consistency for the Documentary Channel and Arts Channel
  • Prepared, added break titles and edited content where necessary
  • Established strong relationships with freelance editors, and content producers
  • Coordinated cross-functional teams to produce high-quality video content within tight deadlines to meeting on air requirements
  • Edited and reviewed content for grammar, spelling and punctuation when making baseline keys
  • Established and implemented workflows to streamline editing processes.
  • Selected relevant images to accompany content for maximum impact when making break titles
  • Developed and maintained editorial standards for content.
  • Acquired in-depth knowledge of content areas to provide effective edits.
  • Streamlined workflow processes by implementing efficient project management tools for team collaboration.
  • Selected and edited videos for use in diverse projects.
  • Maintained open lines of communication with producers throughout the editing process, resulting in smoother collaborations.
  • Managed multiple projects simultaneously, ensuring timely delivery of high-quality video for editing
  • Drove accuracy of content through careful proofreading.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Developed and maintained courteous and effective working relationships.
  • Developed strong communication and organizational skills through working on group projects.
  • Resolved problems, improved operations and provided exceptional service.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Provided professional services and support in a dynamic work environment.
  • Delivered services to customer locations within specific timeframes.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Evaluated live broadcasts to assess signal strength and compliance, and followed protocol when changes were necessary.
  • Reported issues to higher management with great detail.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Skilled at working independently and collaboratively in a team environment.
  • Applied effective time management techniques to meet tight deadlines.

Cinetape Operator

TV3 Canwest Mediaworks
03.2004 - 12.2006
  • Performed inspections and routine maintenance on equipment.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
  • Performed quality checks to identify finish discrepancies for any copied tapes which would go to air
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Collaborated with other departments to optimize production workflows.
  • Operated technical and mechanical equipment and adjusted machine settings according to ensure vision and sound were within broadcast safe specifications.
  • Prepared documentation of quality controlled tapes for use by other departments
  • Used problem-solving and issue-resolution skills to promptly and successfully address video quality problems.
  • Made sure that products were produced on time and are of good quality.
  • Achieved high levels of customer satisfaction with consistent delivery of products on schedule and within specifications.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Excellent communication skills, both verbal and written.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proved successful working within tight deadlines in a fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Resolved problems, improved operations and provided exceptional service.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked well in a team setting, providing support and guidance.

Education

Post Graduate Diploma - Biology

University Of Canterbury
Christchurch, NZ
03.2000

Skills

Problem-Solving

  • Process Monitoring and Improvement
  • Media Storage Control
  • Idea Development and Brainstorming
  • Analytical Thinking
  • Processes and procedures
  • Employee Motivation
  • Avid editing experience
  • Priority management
  • New Programs Evaluation
  • Training and mentoring
  • Supervision and leadership

Software

Avid Media Composer

Final Cut Pro Editing

Certification

  • National Certificate in Film and Television - 2002
  • Avid MC101 Training - 2009

Timeline

News Media Exchange Supervisor

Newshub Warner Bros
07.2017 - Current

Media Exchange Operator

Newshub
04.2012 - Current

Cinetape Operator

Whakaata Maori
08.2011 - 04.2012

Prep Editor/Presentation Director

Broadcast Inc
01.2007 - 04.2012

Cinetape Operator

TV3 Canwest Mediaworks
03.2004 - 12.2006

Post Graduate Diploma - Biology

University Of Canterbury
Marcus Tsui