Maree Parnell
Hamilton,WKO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Apparel Supervisor
The Warehouse Hamilton
Hamilton, WKO
09.2018 - Current
- Maintained frequent visual presence on sales floor.
- Led by example by role modeling department standards.
- Provided exemplary customer service to guests.
- Supported team with customer service issues, voids and returns.
- Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
- Assisted in implementation and maintenance of planograms.
- Provided superior customer service leadership by greeting and assisting customers.
- Operated cash register and scanner to itemize and total customers' purchases, collect payment from customers and make change and bag merchandise.
- Opened and closed store under specific direction of store manager.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Researched issues to obtain appropriate answers to customer inquiries.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Nightfill Supervisor
The Warehouse Hamilton
Hamilton, WKO
11.2016 - 09.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Team Leader Nightfill
The Warehouse Hamilton
Hamilton, WKO
12.2014 - 03.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Nightfill Supervisor
The Warehouse Hamilton
Hamilton, WKO
10.2013 - 12.2014
- Ensure all team members are on task to complete their allocate stock pallets.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
Nightfil Team Member
The Warehouse Ltd
Hamilton, WKO
11.2010 - 10.2013
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
- Monitored and verified all merchandise was properly priced and labeled.
Skills
- Skills Communication Skills, Time Management, Organised, Multitasking, First Aid, Product Knowledge
- Cycle Counts and Audits
- Customer Satisfaction
- Superior Organizational Skills
- Delegation and Supervision
- POS Terminal Operation
- Shrink Management
- Flexible Hours
- Inventory Reconciliation
- Closing Procedures
- Store Layouts
- Revenue Growth
Referees
Stacy Bishell
Trading Manager
The Warehouse Hamilton
07 838 2088
Wendy Hall
Sales Manager
The Warehouse
07 838 2088
027 204 5179
Additional Information
- Restricted Driver Licence
- First Aid Certificate
- OSH Forklift Licence
Timeline
Apparel Supervisor
The Warehouse Hamilton
09.2018 - Current
Nightfill Supervisor
The Warehouse Hamilton
11.2016 - 09.2018
Team Leader Nightfill
The Warehouse Hamilton
12.2014 - 03.2016
Nightfill Supervisor
The Warehouse Hamilton
10.2013 - 12.2014
Nightfil Team Member
The Warehouse Ltd
11.2010 - 10.2013