Summary
Overview
Work History
Skills
Referees
Additional Information
Timeline
Generic

Maree Parnell

Hamilton,WKO

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Apparel Supervisor

The Warehouse Hamilton
09.2018 - Current
  • Maintained frequent visual presence on sales floor.
  • Led by example by role modeling department standards.
  • Provided exemplary customer service to guests.
  • Supported team with customer service issues, voids and returns.
  • Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
  • Assisted in implementation and maintenance of planograms.
  • Provided superior customer service leadership by greeting and assisting customers.
  • Operated cash register and scanner to itemize and total customers' purchases, collect payment from customers and make change and bag merchandise.
  • Opened and closed store under specific direction of store manager.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Trained newly hired sales team in upselling techniques.
  • Mentored new sales associates to contribute to store's positive culture.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.

Nightfill Supervisor

The Warehouse Hamilton
11.2016 - 09.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

Team Leader Nightfill

The Warehouse Hamilton
12.2014 - 03.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.

Nightfill Supervisor

The Warehouse Hamilton
10.2013 - 12.2014
  • Ensure all team members are on task to complete their allocate stock pallets.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Frequently inspected production area to verify proper equipment operation.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.

Nightfil Team Member

The Warehouse Ltd
11.2010 - 10.2013
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted with inventory counts and stocking of merchandise.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Assisted customers in selecting merchandise best suited to needs.
  • Monitored and verified all merchandise was properly priced and labeled.

Skills

  • Skills Communication Skills, Time Management, Organised, Multitasking, First Aid, Product Knowledge
  • Cycle Counts and Audits
  • Customer Satisfaction
  • Superior Organizational Skills
  • Delegation and Supervision
  • POS Terminal Operation
  • Shrink Management
  • Flexible Hours
  • Inventory Reconciliation
  • Closing Procedures
  • Store Layouts
  • Revenue Growth

Referees

Stacy Bishell

Trading Manager

The Warehouse Hamilton

07 838 2088


Wendy Hall

Sales Manager

The Warehouse

07 838 2088

027 204 5179

Additional Information

  • Restricted Driver Licence
  • First Aid Certificate
  • OSH Forklift Licence

Timeline

Apparel Supervisor

The Warehouse Hamilton
09.2018 - Current

Nightfill Supervisor

The Warehouse Hamilton
11.2016 - 09.2018

Team Leader Nightfill

The Warehouse Hamilton
12.2014 - 03.2016

Nightfill Supervisor

The Warehouse Hamilton
10.2013 - 12.2014

Nightfil Team Member

The Warehouse Ltd
11.2010 - 10.2013

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Maree Parnell