Hi, I’m
Maree Porteous
Palmerston North,MWT
Summary
Dynamic leader with a proven track record at Just Group, excelling in branch operations management and fostering exceptional customer relationships. Leveraged expertise in financial oversight and team building leadership to exceed performance goals. Skilled in strategic planning and staff development, consistently enhancing service quality and operational efficiency.
Overview
22
years of professional experience
1
Certification
Work History
Just Group
Jacqui E Branch Manager
03.2022 - Current
Job overview
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Just Group
Portmans Assistant Store Manager
11.2021 - 03.2022
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Linton Camp School
Primary School Board of Trustees
06.2012 - 02.2013
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Linton Kindergarten
Kindergarten Committee Member
03.2011 - 02.2012
Job overview
- Attended committee meetings to propose, discuss and advance management and investment ideas.
- Facilitated open communication among committee members, fostering an environment of trust and mutual respect.
- Collaborated with fellow members to achieve consensus on key policy decisions, ensuring alignment with organizational goals.
- Evaluated progress towards established objectives, identifying areas for improvement and recommending corrective actions.
Charade Fashions
Third in Charge
07.2006 - 12.2006
Job overview
- Managed budgets effectively, ensuring optimal allocation of resources while meeting financial targets consistently.
- Conducted comprehensive market research to identify emerging trends and adapt company strategies accordingly.
- Increased team efficiency by streamlining communication channels and implementing time-saving procedures.
- Assisted in the development of strategic plans to improve overall company performance and reach business objectives.
Just Group
Portmans Assistant Store Manager
05.2004 - 07.2006
EziBuy
Sales Assistant
07.2003 - 11.2003
Job overview
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
Pagani
Casual Sale Assistant
11.2002 - 07.2003
Job overview
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
EziBuy
Customer Service Representative
04.2002 - 11.2002
Job overview
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Education
Awatapu CollegePalmerston North, MWT
N/A
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Attention to Detail
- Excellent work ethic
- Coaching and Mentoring
- Team Supervision
- Relationship building and management
- Client Relationship Management
- Strong team-builder
- Verbal/written communication
- Employee Development
- Staff Management
- Operations Management
- Decision-Making
- Cash Handling
- Relationship Building
- Team Player
- Staff Supervision
- Training and Development
- Sales management
- Staff Development
- Sales professional
- Staff recruitment
- Business Development
- Interviewing and Hiring
- Account Review
- Product Training
- Sales Development
- Project Management
- Work Prioritization
- Goals and performance
- Sales Planning
- Sales expertise
- Conflict Resolution
- Client acquisition
- Documentation
- Friendly
- Strategic Planning
- Cash handling expertise
- Banking
- Approachable
- Risk Mitigation
- Performance Reviews
- Public Speaking
- Key Performance Indicators
- Marketing
- Business Planning
- Human resources knowledge
- Shift Scheduling
- Risk Analysis
- Regulatory Compliance
- Financial Administration
- Financial Analysis
- Information Security
- Financial Oversight
- Security and Safety Protocols
- Willing to Learn
- Team Building Leadership
- Critical Thinking
- Customer relationship development
- Goal Setting
- Know Your Customer
- Staff Recruitment and Hiring
- Prioritizing and Planning
- Planning and coordination
- Sales Support
Accomplishments
Qualified Telephone customer service representative
Certification
Qualified an ‘Up Selling’ retail course
Timeline
Jacqui E Branch Manager
Just Group
03.2022 - Current
Portmans Assistant Store Manager
Just Group
11.2021 - 03.2022
Primary School Board of Trustees
Linton Camp School
06.2012 - 02.2013
Kindergarten Committee Member
Linton Kindergarten
03.2011 - 02.2012
Third in Charge
Charade Fashions
07.2006 - 12.2006
Portmans Assistant Store Manager
Just Group
05.2004 - 07.2006
Sales Assistant
EziBuy
07.2003 - 11.2003
Casual Sale Assistant
Pagani
11.2002 - 07.2003
Customer Service Representative
EziBuy
04.2002 - 11.2002
Awatapu College
N/A
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