Mareta Ilaoa
Auckland,AUK
Summary
Motivated professional with a diverse background in customer service, tailoring, and quality control inspection, seeking to transition into the banking industry. Proven ability to deliver exceptional customer experiences, with a strong focus on precision and quality. Skilled in managing client interactions, resolving issues, and maintaining high standards of service. Known for meticulous attention to detail, problem-solving capabilities, and a commitment to continuous improvement. Ready to leverage these skills to contribute effectively in a banking environment, enhance customer satisfaction, and support organizational goals.
Overview
9
9
years of professional experience
Work History
Tailor
Regal Drycleaners
Newmarket, Auckland
11.2015 - Current
- Provided high-quality alteration and repairs for clothing and drapery.
- Enhanced customer satisfaction by providing personalized tailoring services and alterations.
- Developed customer trust by consistently delivering superior quality alterations and repairs within promised timelines.
- Repaired garments and corrected construction mistakes.
- Consulted with clients regarding specific needs for special events such as weddings or formal occasions, resulting in perfectly tailored outfits that exceeded expectations.
- Consistently met high-quality standards while completing complex alteration projects under tight deadlines.
Customer Service Representative
Regal Drycleaners
Newmarket, AUK
11.2015 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Coordinated with logistics department to expedite deliveries for urgent customer orders.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with service selection and handling orders
Quality Control Inspector
Regal Drycleaners
Newmarket, AUK
02.2018 - 03.2023
- Communicated with production team members about quality issues.
- Inspected incoming and outgoing garments for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Collaborated with production staff to establish and meet quality standards
- Inspected quality of garments, taking note of functionality, appearance and other specifications.
- Improved garment quality by conducting thorough inspections and identifying defects in a timely manner.
Education
Bachelor - Fashion Design
NZ Fashion Tech
Auckland, AUKSkills
- Superb attention to detail
- Multitasking
- Excellent Communication
- Active Listening
- Task Prioritization
- Organizational Skills
- Reliability
- Problem-Solving
Referees
Kate Mitchell
General Manager
Regal Drycleaners
02108437809
Ane Fuiono
Production Manager
Regal Drycleaners
021605778
Timeline
Quality Control Inspector
Regal Drycleaners
02.2018 - 03.2023
Tailor
Regal Drycleaners
11.2015 - Current
Customer Service Representative
Regal Drycleaners
11.2015 - Current
Bachelor - Fashion Design
NZ Fashion Tech