Summary
Overview
Work History
Education
Skills
References
Additional Information
Timeline
Generic

Margaret Allen

Brisbane,Queensland

Summary

Kiaora, my name is Margaret and I have recently relocated to Brisbane, Australia, in pursuit of new opportunities and to extend my current knowledge, skills, and experience. Recently moved from a small town in New Zealand, Kaitaia, and am looking forward to broadening my horizons and being a part of the ever-growing workforce of Australia. I am open to all types of work that align with my current experience and my ideal future aspirations. Look forward to starting this new journey.

I have years of experience consistently enhancing customer satisfaction and have received a lot of great feedback for my service over this time. Poised when communicating with customers and providers, analyzing and resolving complex issues, and documenting accurate notes of account interactions and service requests. Versatile professional comfortable working in different environments.

Overview

7
7
years of professional experience

Work History

Customer Support Officer

Far North REAP
12.2021 - 07.2023
  • Automobile Association of New Zealand service desk
  • Processed vehicle and driver licensing requirements and managed inventory
  • Learned and applied new skills to improve my efficiency and productivity
  • Used critical thinking to evaluate problems, identify solutions and make decisions
  • Provided friendly and efficient service to customers, including handling challenging situations
  • Responded proactively and positively to change, including training replacement staff.

Health Care Assistant

Claud Switzer Care Home NZ
05.2018 - 11.2021
  • Performed duties in accordance with applicable standards, policies and guidelines, including: health and safety, cleanliness and hygiene, infection control, and lifting/transferring patients using appropriate equipment
  • Organized and maintained medication/first aid supplies
  • Followed and implemented Personal Care Plans under direction of a Registered Nurse

Grocery Store Cashier

Pak’nSave
04.2016 - 03.2018
  • Operated a cash register to record transactions accurately
  • Reconciled daily cash at start/end of day, including resolving discrepancies appropriately
  • Monitored self-checkout systems and provided assistance/intervened when required
  • Mentored new staff hires, assisting with the transition into role.

Education

NCEA

Kaitaia College
Kaitaia, NZ
12.2015

Skills

  • Calm and Professional Under Pressure
  • Confident, hard-working, quick learner
  • Customer service, conflict de-escalation
  • Works well in a team
  • Computer Literacy incl government systems
  • Sense of humour gets along with people
  • Money handling, computer till operation
  • Proactive, takes initiative
  • Aged-care resident support practices
  • Leadership and Change Management
  • Office Supplies and Inventory
  • Maintaining Clean Work Areas
  • Customer Retention Strategies
  • Customer Account Management
  • Customer Inquiry Management
  • Understanding Customer Needs
  • Continuous Improvement Process
  • Customer Relationship Management
  • Administrative Support
  • Data Connectivity
  • Safety Standards
  • Efficient Sales Transactions

References

Referee: Lisa Jones, Community Support and HR Manager

Email: lisaj@farnorthreap.org.nz

Phone: +64 27 613 8554


Referee: Leanne Amonn, Supervisor (Registered Nurse)

Phone: +64 21 150 9041


Referee: Myrna Baker, Checkout Supervisor

Phone: +64 27 408 3487


Additional Information

  • Interest in traveling and different cultures
  • Communications expert
  • Skilled in social media and trends
  • Tikanga maori me one tikanga
  • Iwi affiliations to Te Roroa, Ngapuhi, Te Paatu

Timeline

Customer Support Officer

Far North REAP
12.2021 - 07.2023

Health Care Assistant

Claud Switzer Care Home NZ
05.2018 - 11.2021

Grocery Store Cashier

Pak’nSave
04.2016 - 03.2018

NCEA

Kaitaia College

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Margaret Allen