Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Margaret Dunn

Christchurch,CAN

Summary

I am a caring individual who loves a challenge and a chance to try new things. Hard working, punctual, reliable and work well in high stress situations. I am an adaptable person, happy to take orders when needed or lead when required. I pride myself on a strong work ethic and happy and sociable personality.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Office Manager

Momentum Consulting
01.2022 - 04.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Duty Manager

Sprig + Fern Tavern Berhampore
05.2022 - 04.2024
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.

FOH Team Member & Duty Manager

Food Envy Catering &
08.2021 - 03.2024
  • Provided excellent service under high-pressure situations, ensuring smooth event operations.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.
  • Improved operational efficiency through effective communication with kitchen staff and event coordinators.
  • Cleaned and organized kitchen, dining and service areas.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Utilized POS system to receive and process food and beverage orders.

2IC Manager

The Hudson On Chews Lane.
09.2021 - Current
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
  • Evaluated report data to proactively adjust and enhance operations.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

Events Manager

The Hudson On Chews Lane.
11.2019 - Current
  • Oversaw preparation and management of event budgets to deliver at or below projected costs.
  • Fulfilled contractual obligations for rehearsal and day of event coordination.
  • Selected and ordered refreshments, decor and event materials.
  • Liaised with marketing and PR colleagues to promote special events in social calendars.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.

Duty Manager

Burgers And Beers
12.2015 - 10.2018
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
  • Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.

Front of House Team Member

Underground South
03.2011 - 11.2015
  • Handled business administration functions such cash register counting and supply ordering.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Supported customers with unique dietary challenges with customizable menu offerings.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Catholic Cathedral College
Christchurch, CAN

Skills

  • Team Player
  • Customer Relations
  • Administrative Skills
  • Interpersonal Skills
  • Community Engagement
  • Employee Scheduling
  • Vendor Negotiations
  • Customer Service
  • Professional and Courteous

Certification

Duty Manager’s Certificate.

Timeline

Duty Manager

Sprig + Fern Tavern Berhampore
05.2022 - 04.2024

Office Manager

Momentum Consulting
01.2022 - 04.2024

2IC Manager

The Hudson On Chews Lane.
09.2021 - Current

FOH Team Member & Duty Manager

Food Envy Catering &
08.2021 - 03.2024

Events Manager

The Hudson On Chews Lane.
11.2019 - Current

Duty Manager

Burgers And Beers
12.2015 - 10.2018

Front of House Team Member

Underground South
03.2011 - 11.2015

Catholic Cathedral College

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