MARGARET FIAII
Pukekohe,AKL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
21
21
years of professional experience
Work History
Dental Receptionist
Highland Park Dental Centre - Part Time
2023.04 - Current
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
Medical Receptionist
Roselands Doctors - Maternity Leave
2022.07 - 2023.03
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Admin/ Receptionist / Duty Manager / Housekeeper
Bruce Pulman Park Trust
2016.06 - 2022.06
- Completed late check-ins and directed guests to rooms and facilities
- Answered phone within 1 minute throughout shift, closely following strict guidelines for customer service and satisfaction
- Collected room deposits, fees and payments
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift
- Collaborated with team members to handle guest requirements from check-in through check-out
- Resolved service-related problems and documented actions in system
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Informed guests of hotel security features and offered details regarding fire and emergency procedures
- Confirmed relevant guest information and payment methods to prevent fraud
- Updated customer accounts with add-on room charges, printing or additional room booking
- Protected guest valuables with main safe or in individual boxes to maximize security
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues
- Planned coverage needs and organized services to support incoming special events
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Increased customer service ratings through personable service
- Prepared bills for customers and delivered to rooms on day of check-out
- Greeted and assisted guests by gathering information pertaining to reservations or requests
- Provided exceptional service and assistance to guests upon check-in
- Maintained energy and enthusiasm in fast-paced environment
- Increased customer satisfaction by resolving product or Service issues
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Booked large groups for sport groups, conferences and other events, providing best available room rates
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Disposed of trash and recyclables each day to avoid waste buildup
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Responded to requests from patrons for linens and toiletries
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing
- Replenished guest room toiletries such as soap, shampoo and paper products
- Removed soiled sheets, washcloths and towels
- Inspected condition of all vacant rooms at beginning of shift
- Prepared rooms with top-notch standards every time
- Maintained standard procedures for cleaning and developed new methods, to increase efficiency
- Made beds quickly to maximize team efficiency
- Ordered and stocked supplies to avoid shortages and excess inventory
- Restocked room supplies such as drinking glasses, soaps, shampoos, writing supplies and minibars
- Handled guest complaints about housekeeping services and referred problems to management
- Met requests for guests for extra towels, ice buckets, pillows and blankets
- Inspected lobbies, rooms, halls and offices to determine levels of cleanliness
- Adhered to optimal standards for cleanliness, appearance and service
Invoicing Specialist
DHL Global Forwarding
2014.05 - 2014.12
- Import / Export Airfreight & Ocean freight Invoicing to customers and origin stations
- Raising credit / debit notes ⦁ Email and telephone communications
- Arranging payments for shipping and airlines charges
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Monitored outstanding invoices and performed collections duties.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Collected data to complete detailed financial reports for management.
Air Export Agent Support
DHL Global forwarding
2010.08 - 2012.08
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Participated in team-building activities to enhance working relationships.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Documented waybill data and dimensions and weights of cargo in computer database.
- Stayed on top of shipment locations and current status to update offices and customers.
- Prepared bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
- Maintained energy and enthusiasm in fast-paced environment.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
Casual Check Out Operator
The Warehouse
2009.12 - 2010.01
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed and maintained courteous and effective working relationships.
- Carried out day-day-day duties accurately and efficiently.
- Served customers and followed outlined steps of service.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Maintained excellent attendance record, consistently arriving to work on time.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Cashier Office Assistant / Check Out Operator
Wakatipu New World
2008.09 - 2008.12
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Served customers and followed outlined steps of service.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Inspected account books and recorded transactions.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email or in-person to provide information.
- Completed clerical tasks such as filing, copying and distributing mail.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Contact Agent
Interactive Contact Centre
2008.01 - 2008.03
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Increased sales by offering advice on purchases and promoting additional products.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Recorded contact information of customers and potential customers in internal database.
- Escalated concerns or advanced problem calls to management staff.
- Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Ocean Import Operation /Administration Officer
DHL Global Forwarding
2005.06 - 2007.06
- Delivered Product to customer locations within specific timeframes.
- Participated in team-building activities to enhance working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Executed billing tasks and recorded information in company databases.
- Used data entry skills to accurately document and input statements.
- Received and sorted mail, prepared packages for delivery and scanned documents.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Maintained physical and computer-based filing systems.
- Examined, categorized and sorted incoming documents.
- Used image scanners to convert forms, receipts and reports into electronic format.
- Trained junior clerical staff on department procedures.
- Responded to internal and external requests for information.
- Cleaned up files regularly by removing outdated information for archival or disposal.
Actor
Spookers Ltd
2007.01 - 2007.03
- Performed humorous and serious interpretations of emotional actions and situations, using body movements and gestures.
- Created original works and used public information to fuel dark performances.
- Implemented special songs, dance routines and musical numbers to diversify performances.
- Leveraged skills in gesturing, body movement and special voices to draw in audience members and build emotional engagement.
Shop Floor / Checkout Operator / Kodak Lab
The Warehouse Mt Wellington
2002.12 - 2005.06
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked flexible hours; night, weekend, and holiday shifts.
- Increased customer satisfaction by resolving [Product or Service] issues.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
- Served customers and followed outlined steps of service.
- Carried out day-day-day duties accurately and efficiently.
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Calculated and mixed chemical developer, stop bath and fixer chemicals to develop reels.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Developed and processed film and picture CDs and restored photos using Kodak Software.
- Changed water and air filters on photo equipment to keep equipment in optimum condition.
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
- Performed opening and closing procedures to keep operations running smoothly.
- Managed escalated customer orders to meet aggressive deadlines and special orders.
- Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
- Updated tags, displays and signage for special promotions.
- Accepted and completed in-person orders for photographs and photo merchandise.
- Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
Education
No Degree -
Best Training
Auckland06.2005
High School Diploma -
Aorere College
Papatoetoe, AUK12.2002
Skills
- Hospitality administration
- Courteous and Professional
- Administrative Support
- Scheduling and Calendar Management
- Payment Processing
- Prioritization and Time Management
- Documentation and Reporting
- Housekeeping abilities
- Patient Scheduling
- Positive Attitude and Energetic
- Data entry background
- Cash Handling
- Records Management
- Reservations Management
Hobbies
- Member of The Graduate Choir 2002 - 2007
Additional Information
Referees - Provided on Request
Timeline
Dental Receptionist
Highland Park Dental Centre - Part Time
2023.04 - Current
Medical Receptionist
Roselands Doctors - Maternity Leave
2022.07 - 2023.03
Admin/ Receptionist / Duty Manager / Housekeeper
Bruce Pulman Park Trust
2016.06 - 2022.06
Invoicing Specialist
DHL Global Forwarding
2014.05 - 2014.12
Air Export Agent Support
DHL Global forwarding
2010.08 - 2012.08
Casual Check Out Operator
The Warehouse
2009.12 - 2010.01
Cashier Office Assistant / Check Out Operator
Wakatipu New World
2008.09 - 2008.12
Customer Contact Agent
Interactive Contact Centre
2008.01 - 2008.03
Actor
Spookers Ltd
2007.01 - 2007.03
Ocean Import Operation /Administration Officer
DHL Global Forwarding
2005.06 - 2007.06
Shop Floor / Checkout Operator / Kodak Lab
The Warehouse Mt Wellington
2002.12 - 2005.06
No Degree -
Best Training
High School Diploma -
Aorere College
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