Margaret Hawkins

• Answering phones, schedule patient appointments in respective doctors' calendars.
• Organize and maintained patient records, scanning correspondence from other health providers in patient files.
• Direct patient enquires to relevant person by creating tasks for them.
• Patient enrolments, requesting for notes, patient transfers.
• Invoicing patients, taking payments using eftpos reconciling at end of day.
• text or email patients with updates on patient appointments if any changes.
• Setting up patients for portal on My Indici
• Organizing Medicals for Companies, emailing billing and sending the completed forms
• Dealing with emails as they come in and directing or handle.

• Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
• Updated, created databases and spreadsheets to improve inventory management and reporting accuracy.
• Standardized department filing system to increase efficiency.
• Developed more efficient filing systems and customer database protocols.
• International Freight
• Data Entry, Invoicing, producing quotes, Ordering Supplies
• Payroll Using Smart Pay
• Attending to incoming emails.

• Pyes Pa Kennels & Cattery Co-coordinating with customer on times for inspections.
• Resolutions to customer problems & complaints.
• Caring for dogs which are in boarding kennels while owners are away.
• Dealing with the public when booking in animals and pick up.
• Developing ongoing customer relationships.
• Adhered to high standards of safety, cleanliness and professionalism.
• Administered medication animals where needed.
• Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide safe environment.
• Answered telephones and performed administrative duties to assist receptionist during busy periods.
• Provided excellent customer service to pet owners, addressing questions and concerns regarding their pets'' stay at the kennel.
• Developed strong relationships with clients through open communication and trust-building interactions during drop-off and pick-up times.

Did courses in Animal Care and Vet Nursing

Work Experience in July - Welcome Bay Vets

Work Experience in Sept. - Matamata Veterinary Services

• Selling wholesale to retail on a commission only basis.
• Selling quality furniture throughout the top half of North Island.
• Keeping retailers updated with all new product information.
• Working at trade fairs and in store promotions.
• Cold-called prospective customers to build relationship.
• Updated database with customer and sales information., Operated as self employed commission agent selling furniture and gifts to the retail market.
• Calling on Retailers every 4 weeks.
• Managed route planning and travel schedule.
• Set up appointments with potential and current customers to discuss new products and services.

• Customer enquires & general admin duties Data entry, accounts.
• Organise individual daily truck sheets for days pick ups drop off of skip bins.
• Manage incoming and outgoing products.
• Stock control.
• Produced ad hoc reports and documents for senior team members.
• Responded to customer requests via telephone and email.
• Verified data integrity and accuracy.
• Maximized customer retention by resolving issues quickly.
• Followed up with existing customers to provide additional support and address any concerns.
• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.

• Co-ordinate product supplies and customer's installations(carpet and drapes) and follow up on job completions.
• Manage Incoming and outgoing products.
• Manage Showroom displays and keeping products current on display.
• Handling Showroom sales.
• Responded to customer requests via telephone and email.
• Worked directly with Carpet consultants, drapes consultants and management to achieve some running of business.
• Prioritized helping customers over completing other routine tasks in store.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Used product knowledge, sales abilities and customer relations skills to drive sales increases in products.