Margaret Levy
Christchurch Central,Christchurch
Summary
I am currently employed by Foodstuffs South Island Ltd working as a Customer Service Representative. I am a confident communicator, completing any tasks swiftly and accurately. I am a well-respected team member of any working environment I have been involved in. I put this down to my friendly manner and cultural background. I pride myself on always going above and beyond expectations to deliver the best result possible.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Trent’s Foodstuffs South Island
02.2023 - Current
- Worked for the Retail Chain such as New World, Pakn'Save, Four Square.
- Assisted customers with daily queries, regarding their accounts and orders they would place.
- Processing returns and arranging for credits to be processed, while following company policies.
- Using problem-solving techniques to resolve customer complaints
Call Centre Representative
MC Property Helpdesk
08.2021 - 11.2022
- Dealt with customer complaints regarding noise control, in Tauranga, Kawerau, Thames/Coromandel area.
- Liaised with security guards that were working on night patrol and also had to contact Police to escalate any issues.
- Data entry, noting down confidential information including customer details, logging the time and date of the calls received.
- Monitoring alarms for Auckland businesses that the company were maintaining.
Online Assistant
Woolworths Supermarkets
07.2016 - 08.2021
- Picking and packing online orders for customers in a timely manner.
- Ensuring that all items were well within the best before date policy and making sure that all items were of excellent quality.
- Communicating with customers if an item they wanted was not available and providing substitution options.
- Assisted in training new staff on online systems and procedures.
Retail Assistant
Coupland’s Bakeries
11.2014 - 07.2016
- Making sure food cabinets were presentable, clean and tidy.
- Dating stock and refilling the milk fridge.
- Using the register, handling cash and Eftpos transactions.
- Ensuring the shop floor looked fully stocked on products.
Education
High School Diploma -
Marian College
Christchurch, NZ12-2015
Skills
- Customer Service Experience
- Data entry
- Administration and Coordination
- Microsoft Office Suite
- Problem Solving
- Communication
- Teamwork
- Patience
Hobbies and Interests
- Rugby league, Rugby, Netball, Basketball, Volleyball and Touch.
- Travelling and exploring parts of the Pacific.
- Cooking, baking, reading.
References
- Alex Lennon, Retail Customer Service Manager, 0272616166
- Diane Thomas, Head of People & Culture, 0211931759
- Marcia Johnston, Retail Customer Service Team Leader, 021366739
Languages
Samoan
Native/ Bilingual
Maori
Professional
English
Native/ Bilingual
Timeline
Customer Service Representative
Trent’s Foodstuffs South Island
02.2023 - Current
Call Centre Representative
MC Property Helpdesk
08.2021 - 11.2022
Online Assistant
Woolworths Supermarkets
07.2016 - 08.2021
Retail Assistant
Coupland’s Bakeries
11.2014 - 07.2016
High School Diploma -
Marian College