Margaret Tamehana-Stedman
1 Te Wirihana Rd,Rotorua
Summary
Organised and dependable person successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and challenges.
Overview
7
7
years of professional experience
Work History
Advisor Customer Liaison
Kāinga Ora - Homes And Communities
11.2021 - Current
- Responsible for Business Initiated Transfers for Kāinga Ora referred by the Housing Support Teams across Bay of Plenty.
- Ensure that customers are matched to the right home to suit their needs and situations.
- Enhanced customer satisfaction by providing expert advice on retrofit programme, procedures and timelines.
- Collaborated with internal teams to develop a cohesive plan tailored to individual customer needs.
- Developed trusting relationships with customers to ensure they were fully informed.
- Managed risk effectively by closely monitoring the customer and working with Housing Support Teams to ensure customer moves are timely and meet construction schedule timelines.
- Managed the logistics for internal Business Initiated moves and Retrofit temporary moves
- Provided exceptional customer service, addressing customers inquiries promptly and professionally.
- Contributed insights during team meetings aimed at optimizing our processes and procedures for increased efficiency for business initiated transfers and retrofit temporary/permanent moves.
Senior Tenancy Manager
Kāinga Ora - Homes And Communities
07.2021 - 11.2021
- Managed a tenancy portfolio of approximately 300 properties in the Rotorua.
- Completed inspections in a timely manner.
- Responded to complaints and worked with our customers to resolve the issues.
- Provided advice to Team in regard to Residential Tenancy Act advice.
- Provided advice to Team in regard to debt specialist advice and process for transactions
Tribunal Mediator Central Region
Housing New Zealand
01.2017 - 07.2021
- Resolved conflicts by applying mediation techniques and fostering open communication between HNZ and Tenants.
- Facilitated negotiations for successful dispute resolution and outcomes
- Managed caseload of complex cases, ensuring timely resolution and client satisfaction.
- Built trust and rapport with Tenants, enabling productive dialogue and effective problem solving.
- Prepared case files to attend tribunal hearings.
- Provided support to Senior Tribunal Mediator when and where needed.
- Coaching/Mentoring/Training of new Staff and Colleagues.
- Created a safe and neutral environment for Tenants to openly discuss their concerns, promoting constructive dialogue.
- Worked closely with Area Managers and Senior Tenancy Managers and assisted with challenging Tenants.
Education
No Degree - Certificate Community And Social Work
Waiariki Polytechnic
RotoruaNo Degree - Te Ara Reo
Te Wananga O Aotearoa
Hamilton, NZNo Degree - Business Administration And Management
Te Runanga O Ngati Pikiao
RotoruaSkills
- Client engagement
- Conflict resolution
- Time management
- Adaptability
- Critical thinking
- Active listening
- Goal setting
- Problem solving
- Decision making
- Risk assessment
- Training and mentoring
- Team collaboration
Timeline
Advisor Customer Liaison
Kāinga Ora - Homes And Communities
11.2021 - Current
Senior Tenancy Manager
Kāinga Ora - Homes And Communities
07.2021 - 11.2021
Tribunal Mediator Central Region
Housing New Zealand
01.2017 - 07.2021
No Degree - Certificate Community And Social Work
Waiariki Polytechnic
No Degree - Te Ara Reo
Te Wananga O Aotearoa
No Degree - Business Administration And Management
Te Runanga O Ngati Pikiao
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