Margaretha Pugh

- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients

- Supervised staff members, organized schedules and delegated tasks

- Managed office budget to handle inventory, postage and vendor services

- Managed, scheduled and coordinated office functions and activities for employees

- Interpreted and communicated work procedures and company policies to staff

- Coordinated meetings, conferences, travel arrangements and department activities

- Maintained filing system for records, correspondence and other documents.

- Answered phone calls, responded to emails, routed mail and coordinated courier services

- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information

- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel

- Maintained impeccable office organization to support efficiency, professionalism and performance objectives

- Supported director with any needs as they arose, always considering solutions first.

Duties included but were not limited to:

- Management of team members, rosters, performance reviews and HR processes

- Doing recalls and reactivating on a regular basis to ensure we have a busy schedule

- Ensuring all Health & Safety protocols are up to date and followed

- Having a hand on the practice and provider profitability, clinic efficiency and financial wellbeing of the clinic

- Managing bad debtors to eliminate outstanding payments

- Implementing of new and improved systems and introducing those to the rest of the team including training and support

- Looking after all ACC claims, invoices, prior approvals and payments from start to finish

- Ensuring good communication is maintained throughout the clinic

- Ensuring smooth running of the front and back office at all times

- Greeting patients in a nice and friendly manner

- Showing empathy and care to patients at all times

- Consistently working on team wellbeing, morale and job satisfaction for dentists, admin and auxiliary team

- Clarifying roles, job descriptions and offering support to staff at all times

• Please note a lot of the general administration and care duties I perform at Villa Dental I also performed as part of this role.

Duties included but were not limited to:

• Daily management of school office to ensure overall smooth running
• Managing of all contractors, visitors, students, staff and parents/volunteers
• Management of all maintenance needs
• Ensuring all Health & Safety protocols are up to date and followed as required
• Receiving, paying, sending and processing of all accounts including outsourcing charges to students
• Management of all staff and student devices including device misuse agreements
• Putting together and sending of all emails to students, parents and wider school community including newsletters and important notices
• Reading and responding to all emails in a timely manner
• Enrolling of new students and looking after all transfer to other schools nationwide
• Monitoring and maintaining of all stationary orders for the year (students and staff)
• Updating all student records, daily attendance and reports
• Management of school fleet (vehicles and drivers) to ensure safe travel to and from school for all students traveling from various locations
• Maintaining a clean, professional office at all times
• Assisting principal and teachers with any and all tasks when and as needed
• Attending to students throughout the day(various needs such as first aid, help with technology etc)
• Weekly meetings with principal and board to make ensure smooth running of the school while maintaining a high level of communication at all times
• Please note that this a special character school so my duties varied quite a lot from day to day and were dealt with as they arose

Duties included but were not limited to:

- Working and having a good understanding of Exact Dental Software (as a DA, manager and administrator)

- Managing all team members by encouraging, listening, teaching and caring for them in their various roles while offering support and guidance when needed

- Ensuring patient privacy is maintained and protected at all costs in a confidential way as advised by our privacy officer

- Answering all incoming calls and emails in a friendly and timely manner

- Clearing and returning messages on phone regularly during each day

- Welcoming patients and visitors to the clinic

- Registering new patients and entering data according to practice standards

- Verifying and updating all existing patient information and medical history details

- Informing patients and visitors of dental office procedures and policies

- Entering all relevant information into data systems correctly and clearly

- Discussing and explaining suggested clinical treatment plan options with patient

- Discussing financing options and assisting patients with applications and online processing as and when needed

- Doing recalls and confirming all upcoming appointment to eliminate loss of production - Scheduling of all dental appointments to ensure efficient running of the practice

- Dispatching and receiving of all lab work according to practice systems

- Monitoring and maintaining inventory of office supplies and clinical stock items (including orders and post)

- Updating patient education materials and clinical consent forms as needed while maintaining good communication between myself and patients at all times

- Maintaining of a clean and tidy workspace at all times

- Ensuring a high level of communication between dentists, assistants and front office staff

- Contributing to team effort by accomplishing related results as needed to be efficient, have great work flow and ensure overall smooth running in and outside of the treatment room

- Preparing and facilitating team huddle every day

- Monitoring of daily, weekly and monthly production, profitability and overall financial wellbeing of the business

- Implementing and designing of systems (clinical, patient care and administration) to improve and ensure smooth running of the practice

- Training team members in different roles according to the specific practice standards - Having a good clinical understanding of all dental treatments

- Please also note I am a very experienced Dental Assistant with very good clinical knowledge and am trained in all practice policies and systems including infection control and privacy

(Please contact me for more information should that be required)