Margret Ann Young
Auckland
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Merchandiser
MST - Engagment Group
Albany
08.2024 - 02.2025
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Monitored stock to maintain sufficient quantity of featured product.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
- Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
Content Writer
Kiwi Design
Albany
01.2024 - 06.2024
- Conducted keyword research and optimization for SEO purposes.
- Performed keyword research and analyzed SEO performance of webpages.
- Developed and implemented SEO strategies to increase website traffic.
- Curated relevant content for weekly newsletters, driving subscriber growth.
- Prepared and formatted work for publication and submitted to printers or publishers.
- Researched industry trends and topics to create relevant, informative content.
Business Associate
Ezymigrate CRM
Albany
01.2023 - 12.2023
- Prepared and presented regular reports on customer relationship activities and outcomes to senior management.
- Addressed inquiries from clients and department team members.
- Drove customer escalations to resolution by engaging directly with clients.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided training and support for team members on how to use the CRM system effectively.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Administrative Assistant
MST - Engagment Group
Albany
01.2022 - 06.2022
- Developed and maintained filing systems for confidential documents and records.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Composed, edited and typed complex memos and reports with job-related software.
- Facilitated communication between different departments within the organization.
Marketing Specialist
Professional Visa Solutions
01.2020 - 04.2020
- On-board contract management / Payment
- Managing potential customers
- Established emailing marketing strategies
- Strategies develop on changes in the restriction in immigration laws newly implicated
- Due to COVID the new concept of B2B with companies to begin accrediting could not be implicated
- Yet strategies were developing on how to gain more revenue
- Cold calling / sales
- Teamwork growth
- Meeting management / leading meetings
Internship
Professional Visa Solutions
08.2019 - 01.2020
- Attended meetings and recorded information
- Scripted on boarding calling / Sales Training
- Software data input
- Customer development / building a good raptor
Bar Staff/Waitress
Speakers Corner
01.2012 - 01.2013
- Mixing beverages using an extensive range of ingredients including liquor, bitters, soda, water, sugar, and fruits
- Satisfying patron requests in a timely manner
- Organising the bar area to streamline drink preparation and inventory
- Limiting customer problems by restricting alcohol intake and attempting to curtail inappropriate behaviour
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
Checkout Supervisor
New World Supermarket
01.2005 - 01.2007
- Organizing and developing employee schedules
- Training new employees
- Monitoring work progress
- Monitoring expenses and supplies
- Overseeing operational logistics
- Supervising staff
Education
Bachelor of Arts - HR Management And Business Specialists
Massey University
Albany, NZ12-2026
BA - Media studies, Marketing
Massey University
01.2021
Skills
- Customer relationship management
- Training and mentoring
- Client onboarding
- Customer relations
- Account management
- Conflict resolution
- Business development
Hobbies and Interests
- Woodworking and DIY
- Volunteering
- Travel
- Reading
- Gardening
- Art
- Writing
- Yoga
- Singing
References
Bill Smith, Head of Business Provisas, bill.smith@provisa.org, +64 (0)9 279 4576, +64 (0)27 434 7439
Timeline
Merchandiser
MST - Engagment Group
08.2024 - 02.2025
Content Writer
Kiwi Design
01.2024 - 06.2024
Business Associate
Ezymigrate CRM
01.2023 - 12.2023
Administrative Assistant
MST - Engagment Group
01.2022 - 06.2022
Marketing Specialist
Professional Visa Solutions
01.2020 - 04.2020
Internship
Professional Visa Solutions
08.2019 - 01.2020
Bar Staff/Waitress
Speakers Corner
01.2012 - 01.2013
Checkout Supervisor
New World Supermarket
01.2005 - 01.2007
Bachelor of Arts - HR Management And Business Specialists
Massey University
BA - Media studies, Marketing
Massey University
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