Marguerite Johnson

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.

Throughout this job I :

• Provided exceptional customer service, ensuring a comfortable and enjoyable experience for passengers.
• Delivered high-quality food and beverage service in a fast-paced environment.
• Maintained cleanliness and presentation of passenger areas to uphold hygiene and safety standards. Providing strong attention to detail.
• Assisted with passenger inquiries, partaking in problem solving and resolved issues professionally and efficiently.
• Adhered to strict safety protocols and emergency procedures.
• Worked collaboratively with the onboard team to ensure smooth operations and a positive travel experience.
• provided a strong and efficient work ethic
• maintained/ and created interpersonal skills with passengers on board
• provided strong communication skills, utilising my abilities to make persuasive recommendations.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Controlled line and crowd with quick, efficient service.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
• Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.

• Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
• Actively listened to customer needs, recommending appropriate products or services when necessary.
• Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
• Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
• Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
• Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
• Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Effectively resolved customer complaints by taking prompt action to address issues head-on and find suitable solutions.
• Answered incoming calls to offer information and direct individuals to correct personnel.

• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Removed trash, debris and other waste materials from premises.
• Used time management and efficient cleaning methods to meet deadlines.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Handled equipment, chemicals, and materials properly and with caution.
• Confirmed all cleaning tools and equipment were stored properly after use.
• Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
• Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.