MARIA BATISTA
Auckland,New Zealand
Summary
Dynamic and results-driven professional with extensive expertise in business planning, budgeting, financial reporting, and data analysis. Proven ability to provide strategic advice, manage interdependencies, and cultivate strong stakeholder relationships. Dedicated to ensuring legislative compliance. Proficient in aligning operational policies with customer needs and committed to achieving project goals within budget and timelines.
Overview
14
14
years of professional experience
1
1
Certification
Work History
National Support Coordination | Clinical Product Innovation & Strategy (contractor)
Te Whatu Ora
04.2024 - Current
- Support the country’s Clinical Product Management service by providing cross-functional collaborative services to both internal and external stakeholders
- Support the evaluation and introduction of medical devices for use in NZ districts and create analysis presentations of qualitative and quantitative data
- Develop and implement a national database to streamline processes
- Provide national procurement, supply chain, and health technology management support
- Gather and interpret compliance documentation from international and national partners
- Ensure compliance with national and local government legislative requirements and DHB policies regarding quality and risk through the implementation and monitoring of established and proven systems and processes
- Engage with suppliers, distributors, Te Whatu Ora P&SC, ensuring that timely and relevant information is available to Clinical Product Management
- Assist with national and international policy analysis and interpretation
- Support National Manager in developing and implementing new strategic approach to New Zealand Health
- The Whatu Ora, Innovation and Strategy.
- Drove process improvements by identifying inefficiencies and recommending solutions for optimisation.
Business Analyst | Support - 3 months-contract
Storm Recovery Office, Auckland Council
01.2024 - 04.2024
- Developed and managed comprehensive Excel database for weekly reporting, enhancing operational efficiency and data management for over 40 team members
- Engaged at a Governance level with chief executives of Iwi, Māori, and other key partners, ensuring effective collaboration and alignment with strategic objectives
- Analysed CRM reports, translating complex quantitative data into actionable qualitative insights, supporting strategic decision-making and improving customer relationship management processes
- Administered the Recovery Office's shared email inbox, ensuring timely and effective communication and issue resolution
- Analysed and advised on operational and process improvements within the Recovery Office, enhancing efficiency and effectiveness of service delivery
- Fostered and maintained relationships with current and new suppliers, streamlining procurement processes and service delivery
- Led the organisation and implementation of staff development and training programmes, tailored to enhance team capabilities and performance
- Crafted comprehensive Word documents and reports for managerial use and decision-making
- Managed executive communications, including drafting responses and handling correspondence on behalf of my manager during their absence, ensuring seamless communication flow
- Oversaw the creation and processing of purchase orders and payments, improving financial operations and vendor relations
- Coordinated communication events, playing a key role in the planning and execution of events that enhanced internal and external stakeholder engagement
- Took minutes at weekly leadership and Governance level meetings, providing accurate and comprehensive records to support decision-making processes
- Contributed to the development of a new performance approach integrating Māori values, promoting cultural inclusion and value-based performance metrics
- Acted as a primary point of contact and support for team leaders and stakeholders, fostering a collaborative work environment and streamlining workflow process
Programme Coordinator
Department Of Internal Affairs
08.2022 - 12.2023
- Coordinating project management activities, resources, equipment, and information
- Assigning tasks to internal teams and assisting with schedule management
- Developed and upheld operations policies
- Creating and maintaining comprehensive project documentation, plans and reports
- Act as the point of contact and communicate project status to all participants
- Facilitating comprehensive onboarding and induction for new hires
- Travel plan arrangements and managed expenses claim / Invoice processing
- Managing and monitoring stationery inventory
- Contributing to the improvements in consistent practices and standards to monitor and report on compliance with project governance arrangements, with a particular focus on project authorisation, planning, reporting, change control and risk
- Monitoring program operations for compliance with policies and procedures, applicable standards, and relevant contractual policy
- Overseeing administrative support staff to facilitate day-to-day program activities.
Operations Manager
Oaks Hotel
09.2018 - 07.2022
- Providing advice and support to business supervisors
- Overseeing financial management, budget management, accounting, and payroll activities to ensure KPI's target
- Effectively communicate and discuss solutions and options with key stakeholders
- Reviewing daily financial reports and reconciled accounts to keep information current and accurate to the executive board
- Ensuring all operational policy and procedure manual content is accurate and up to date
- Implementing policies and standard operating procedures and managing quality, customer service and logistics
- Conducting periodic assessments to evaluate the company's financial performance.
Operations Manager
Porters Boutique Hotel
08.2018 - 08.2019
- Financial Reporting
- Business planning and budgeting
- Maintaining ongoing communication with the body corporate, providing regular updates on operational developments and activities
- Interviewing and hiring new employees
- Monthly and weekly management reports
- Identifying, leading, or contributing to business improvement and development initiatives, including policy development, process and procedures analysis, improvement, and research
- Measuring and reviewing performance via KPIs and metrics
- Implementing policies and standard operating procedures and managing quality, customer service and logistics
- Identifying potential issues.
Front Office Manager
Queenstown Boutique Hotel
12.2014 - 07.2017
- Identifying, lead, or contribute to business improvement and development initiatives, including policy development, process and procedures analysis and improvement plan
- Coordinating weekly staff schedule to accommodate ongoing and seasonal needs of hotel
- Reviewing safety, health and sanitation processes throughout areas and enforced rules to promote security and safety
- Financial reporting
- Met budget targets and quality standards by proactively leading team members and monitoring operations
- Recruiting, training, and developing administrative team to support corporate growth and objectives.
Operations Supervisor
A&C Consulting Group
01.2013 - 08.2014
- Establishing and overseeing performance targets for call centre associates
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Optimising organisational systems for payment collections
- AP/AR, deposits, and recordkeeping
- Delegating tasks to administrative support staff to organise and improve office efficiency
- Billing and resolving financial discrepancies effectively through organisational management of account information using internal software.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
Administrative Assistant
Group Hanna
12.2009 - 12.2012
- Executing record filing system to improve documents organisation and management
- Sorting and distributed office mail and recorded incoming shipments for corporate records
- Developing and updated spreadsheets and databases to track, analyses and report on performance and sales data
- Handling client correspondence and tracked records to foster office efficiency
- Monitoring supervisor's work calendar and scheduled appointments, meetings, and travel.
Education
Public Relations Coordinator (executive Board)
New Zealand Institute of International Affairs
AucklandBachelor of Arts - Politics And International Relations | Security
Massey University
Auckland, NZ12.2025
Leading Through Change (Certificate)
Department of Internal Affairs
Auckland06.2023
Certificate
Wellbeing, Health, And Safety Rep. Certificate
IMPAC, Auckland05.2023
First Aid Course (Certificate)
St Johns
Wellington05.2022
Tertiary Diploma in Hotel Finance Management
Service IQ
01.2018
Administrative Assistance And Secretarial Science
Sesc, Cultural & Education Centre
Brazil07.2009
Skills
- Strong Organisational and Interpersonal Skills
- In-depth Health, Safety, and HR Knowledge
- Report Generation and Analysis
- Financial and Management Administration
- Budget Coordination
- Strategic Critical Thinking
- Jira /Qlink/Mondaycom/Miro/CRM/Project Management Knowledge
- Computers and Technology Savvy
- Policy Development and Implementation
- Standard Operating Procedures
Certification
- 06/2023, Leading Through Change - Workshop, Department of Internal Affairs
- 05/2023, Wellbeing, Health, and Safety Rep. Certificate, IMPAC
- 05/2022, First Aid Course Certificate, St. Johns
- 01/2018, Tertiary Diploma in Hotel Finance Management, Service IQ
- 07/2009, Administrative Assistant Diploma, Sesc, Cultural & Educational Center
Timeline
National Support Coordination | Clinical Product Innovation & Strategy (contractor)
Te Whatu Ora
04.2024 - Current
Business Analyst | Support - 3 months-contract
Storm Recovery Office, Auckland Council
01.2024 - 04.2024
Programme Coordinator
Department Of Internal Affairs
08.2022 - 12.2023
Operations Manager
Oaks Hotel
09.2018 - 07.2022
Operations Manager
Porters Boutique Hotel
08.2018 - 08.2019
Front Office Manager
Queenstown Boutique Hotel
12.2014 - 07.2017
Operations Supervisor
A&C Consulting Group
01.2013 - 08.2014
Administrative Assistant
Group Hanna
12.2009 - 12.2012
Public Relations Coordinator (executive Board)
New Zealand Institute of International Affairs
Bachelor of Arts - Politics And International Relations | Security
Massey University
Leading Through Change (Certificate)
Department of Internal Affairs
Certificate
Wellbeing, Health, And Safety Rep. Certificate
First Aid Course (Certificate)
St Johns
Tertiary Diploma in Hotel Finance Management
Service IQ
Administrative Assistance And Secretarial Science
Sesc, Cultural & Education Centre
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