Maria Coe-Walters
Wellington,WGN
Summary
Multi-faceted, well-organized, punctual, resourceful, and highly motivated with the ability to handle various tasks to produce high quality work and assistance. Results and connection oriented with over 5 years healthcare, and over one year of sales and technical support experience. Proven track record of generating successful sales and meeting targets to improve company statistics.
Overview
10
10
years of professional experience
Work History
Customer Care Consultant
One New Zealand
04.2023 - Current
- Collaborated with cross-functional teams to identify areas for improvement in customer service processes.
- Provided first-contact resolution whenever possible by utilizing extensive product knowledge and problem-solving skills.
- Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
Beauty Consultant Sales Representative
Farmers
06.2021 - Current
- Efficient use of Point of Sale (POS) software.
- Proven top sales across several house brands.
- Success in meeting, and often exceeding monthly and daily sales targets.
- Regular merchandising of products to visually appeal and optimize sales promotions.
- Use of product knowledge and sales skills to drive substantial sales and upsell.
- Developed strong rapport with customers and created positive impression of business.
Caregiver
ACC
07.2014 - 08.2021
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Assisted patients with self-administered medications.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Student Caller Representative (Top Caller)
Massey University
11.2019 - 12.2019
- Proven top caller raising exceptionally high funds per day for a variety of tertiary scholarships.
- Demonstration of extensive knowledge in scholarship funds, student success stories, general information on national statistics and companies relative to each scholarship fund.
- Developed profound relationships with alumni (existent and non-existent donors) to strengthen rapport with Massey University.
- Managed and processed donation transactions digitally and confidentially.
Bar Staff Member
ZM Radio Station
06.2018 - 06.2018
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Daycare Teacher's Assistant
Beststart Childcare Centre
07.2017 - 12.2017
- Established safe play environment for children.
- Consistently enforced disciplinary limits for structured environment conducive to learning.
- Modeled appropriate activities and positive behavior management.
- Encouraged child involvement in classroom experiences and group interaction.
Sports Event Assistant
Whanganui Masters Games
08.2016 - 08.2016
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Bachelor of Arts - Business Psychology
Massey University
Palmerston North, NZ2023
Graduate Certificate - Foundation Studies
Massey University
Palmerston North, MWT2018
NCEA Level 3 -
Te Aho O Te Kura Pounamu
Wellington, WGN2017
Graduate Certificate - Early Childhood Education
Universal College of Learning
Palmerston North, MWT2017
Skills
- Microsoft Office
- Call centre experience
- CRM Software
- Complaint Handling
- Sales expertise
- Technical Support
- Inbound Customer Service
- POS Software
Timeline
Customer Care Consultant
One New Zealand
04.2023 - Current
Beauty Consultant Sales Representative
Farmers
06.2021 - Current
Student Caller Representative (Top Caller)
Massey University
11.2019 - 12.2019
Bar Staff Member
ZM Radio Station
06.2018 - 06.2018
Daycare Teacher's Assistant
Beststart Childcare Centre
07.2017 - 12.2017
Sports Event Assistant
Whanganui Masters Games
08.2016 - 08.2016
Caregiver
ACC
07.2014 - 08.2021
Bachelor of Arts - Business Psychology
Massey University
Graduate Certificate - Foundation Studies
Massey University
NCEA Level 3 -
Te Aho O Te Kura Pounamu
Graduate Certificate - Early Childhood Education
Universal College of Learning
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