Maria Dunn-waipouri

I am currently responsible for ensuring effective communication during both planned and unplanned disruptions in rail transport operations. My duties include managing customer and staff communication, with a key focus on providing timely and accurate information.

• Manage and coordinate communication efforts during both planned and unplanned disruptions in rail transport operations.
• Ensure timely and accurate dissemination of information to customers and staff through appropriate channels, including announcements, public transport applications, passenger information displays, and other communication platforms.
• Collaborate closely with various departments, including operations, customer service, and maintenance, to gather and relay relevant information.
• Monitor and respond to inquiries and feedback from customers and staff regarding service disruptions and other operational matters.
• Maintain up-to-date knowledge of operational procedures, schedules, and service disruptions to provide accurate information to stakeholders.
• Assist in developing and implementing communication strategies and protocols to enhance overall communication effectiveness.
• Provide training and support to new members of the team throughout and during high-pressure situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proven ability to learn quickly and adapt to new situations.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Understand and provide banking options for customers, including processing and assessing credit applications.
• On-going credit control for the branches lending portfolio
• Consultant to the business for changes of systems, legislations and process.
• Risk asset reviews for lending applications.
• Perform branch audits alongside the manager.

I did 1 year of a 2 year diploma in Veterinarian Nursing. I decided to study during my gap year. Whilst studying I also worked part-time at Shop Direct Lifestyle Ltd in stock and dispatch.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.