Maria Fatima Tiumalu
Clover Park,Manukau
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Auckland Council
06.2022 - Current
- Notify relevant departments about public space issues like flooded drains, fallen trees, and graffiti.
- Log all investigation requests such as noise complaints or unhygienic business practices.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Escalate stagnant tasks to the appropriate contacts when needed.
- Responding promptly and accurately to phone inquiries from both internal and external customers
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
AREA SUPERVISOR
PMP LTD / OVATO LTD
06.2008 - 03.2022
- Managing own area - From DEVONPORT to LONG BAY
- Managing the distribution of Advertising materials and local newspapers into household mailboxes
- Managing a team of residential deliverers
- Recruiting new deliverers to cover unfilled areas
- Delivering Advertising materials and local newspaper to deliverers to be distributed
- Making sure that all deliveries are delivered on a timely manner
- Weekly Auditing for clients
- Making sure all client queries are dealt with and finding a solution to every query
- Putting through deliverers jobs through payroll for payments
Customer Services Representative
SALESFORCE / VODAFONE
04.2007 - 06.2008
- Taking income calls for Vodafone customers
- Putting through payments
- New services enquiries
- Clients moving houses
- Checking customer accounts enquiries
- Inbound and outbound calls
- Follow up on customer enquiries and requests
Senior Clients Co-ordinator
CASTLE PARCELS
01.2006 - 03.2007
- Managing Accounts for seven clients
- Managing all queries
- Managing all inbound and also outbound calls to and from clients
- Making sure all parcels/items are delivered on time
- Chasing undelivered items and late deliveries
- Dealing with dangerous goods
Education
Business and Administration Level 5 -
NZMA
OTAHUHU, AUCKLAND11.2008
Skills
- Communicatin
- Problem Solving
- Team Work
- Flexibility
- Attention to detail
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Complaint Handling
Languages
English
Samoan
References
- Jenny Brown, Ovato Ltd, Manukau, 0279793116, jenny.brown@ovato.co.nz
- Cathy Daniels, Ovato Ltd, Manukau, 0299792672, Cathy.Daniels@ovato.co.nz
Hobbies and Interests
- Love to travel
- Playing netball & basketball
- Baking
Timeline
Customer Service Representative
Auckland Council
06.2022 - Current
AREA SUPERVISOR
PMP LTD / OVATO LTD
06.2008 - 03.2022
Customer Services Representative
SALESFORCE / VODAFONE
04.2007 - 06.2008
Senior Clients Co-ordinator
CASTLE PARCELS
01.2006 - 03.2007
Business and Administration Level 5 -
NZMA
Similar Profiles
Jason HongJason Hong
Position Management Specialist at Auckland CouncilPosition Management Specialist at Auckland Council
Joanna KuangJoanna Kuang
BUSINESS IMPROVEMENT LEAD at Auckland CouncilBUSINESS IMPROVEMENT LEAD at Auckland Council
Oleg PakshinOleg Pakshin
Venue Presentation & Customer Experience Manager at Auckland Stadiums (a division of Auckland Council)Venue Presentation & Customer Experience Manager at Auckland Stadiums (a division of Auckland Council)