Laura Niko Filia
Mangere,Auckland
Summary
I am very passionate about customer service it is one of my expertise I am wiling to go beyond to meets customers satisfaction I believe good customer service makes the customer feel value and brings in more satisfaction into the business with both the product and the service
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Frankie Wholesale
Apia Samoa
05.2022 - 10.2022
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Customer Service Representative
Farmers Joe
Apia Samoa
03.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Bachelor Of Early Childhood Care And Education - Early Childhood Care And Education
National University of Samoa
Apia 01.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Product knowledge
- Customer relationship management (CRM)
- Sales expertise
- Research
Languages
Samoan
Native or Bilingual
Timeline
Customer Service Representative
Frankie Wholesale
05.2022 - 10.2022
Customer Service Representative
Farmers Joe
03.2021 - 02.2022
Bachelor Of Early Childhood Care And Education - Early Childhood Care And Education
National University of Samoa