Maria Harbisher
Mt Wellington ,Auckland
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
17
17
years of professional experience
Work History
Customer Care Representative
New Zealand Post
Auckland
08.2005 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
Education
Customer Service
NZME
Henderson, AUK08.2005
Skills
- Issue and Complaint Resolution
- Information Updates
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Order and Refund Processing
- Call Documentation
- Understanding Customer Needs
- Conflict Mediation
- Information Extraction
- Online Chat
- Inbound and Outbound Calling
- Administrative and Office Support
- Effective Working Relationships
- Customer Inquiry Response
- Team-Oriented and Cooperative
- Call Volume and Quality Metrics
- Proficiency in Microsoft Office and G Suite
- Reading Comprehension
- Clerical Support
Timeline
Customer Care Representative
New Zealand Post
08.2005 - Current
Customer Service
NZME
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