Maria Johnson

• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Supported team by demonstrating respect and willingness to help.
• Consistently arrived at work on time and ready to start immediately.
• Carried out day-to-day duties accurately and efficiently.

• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Recorded and processed customer data accurately.
• Answered customer telephone calls promptly and improved on-hold wait times.

• Managed over 50 calls per day
• Contacted customers to arrange or collect payments and achieved more than the required collection goals.
• Exceeded collection target goals with assertive communication and negotiation skills.
• Maintained compliance with fair debt practices and regulatory guidelines.
• Delivered exceptional customer service on all calls while maintaining a calm and professional demeanor in challenging circumstances.

• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Assisted customers with varying questions using product knowledge and service expertise.
• Have assisted Noel Leeming in obtaining more than 150,000 per month with customer refunds and replacement through communicating with manufacturers and suppliers of faulty products saving the company this cost and legal action against Noel Leeming saving cost from litigation and legal fines

• Used multi-source data to determine sales and delivery terms for products and services.
• Optimised sales methods to best engage, acquire and retain customers.
• Followed company CRM models to maintain up-to-date, accurate account information.

• Investigated and diagnosed customer's technical and product queries.
• Carried out preventative checks and maintenance at the end of customer interactions to prevent the need for further support.
• Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
• Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.

handled case documentation safely and securely for optimized client confidentiality.

• Drafted and submitted legal documents to senior staff for review and approval.
• Built positive client relationships to increase satisfaction and retention.
• Managed client files with highest levels of confidentiality and discretion.

• Reviewed legal documentation and flagged errors for correction.
• Liaised professionally with external legal teams for smooth case management.
• Updated client files in case management systems for accurate, current records.
• Liaised with external agencies and experts to gather information relevant to cases.

• Drafted and submitted legal documents to senior staff for review and approval.
• Maintained confidentiality of sensitive legal information and privileged communications.
• Prepared and filed legal documents with regulatory bodies and courts, maintaining compliance.
• Built positive client relationships to increase satisfaction and retention.
• Reviewed legal documentation and flagged errors for correction.