Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maria Karauna

Tauranga,BOP

Summary

Dynamic Food and Beverage Attendant with experience at Copthorne Hotel, excelling in customer service and team collaboration. Recognized for enhancing guest satisfaction through effective conflict resolution and adherence to hygiene standards. Proven ability to thrive in high-pressure environments while maintaining a positive attitude and delivering exceptional service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Food and Beverage Attendant

Copthorne Hotel
12.2019 - 01.2024

Reliable and service-focused Food and Beverage Attendant with a few years of experience in hotel hospitality environments. Skilled in high-volume service, customer relations, and teamwork, with a strong focus on maintaining brand standards and guest satisfaction. Recognized for attention to detail, multitasking under pressure, and maintaining a positive attitude in fast-paced settings

Kitchen Hand

Burger King
08.2016 - 09.2018

Team member at Burger King, I played a vital role in delivering great guest service and high-quality food in a fast-paced environment. You’ll work as part of a team to ensure every customer receives hot, fresh food and friendly service.

Education

Tauranga Girls College
Tauranga, BOP

Skills

  • Customer Service & Guest Satisfaction
  • Food & Beverage Service (buffet, room service)
  • POS Systems & Order Processing
  • Team Collaboration & Communication
  • Hygiene & Safety Compliance (eg, HACCP)
  • Upselling Techniques
  • Conflict Resolution
  • Time Management & Efficiency

Certification

New Zealand school of tourism certificate in flight attending and hotel management.

Timeline

Food and Beverage Attendant

Copthorne Hotel
12.2019 - 01.2024

Kitchen Hand

Burger King
08.2016 - 09.2018

Tauranga Girls College
Maria Karauna