Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARIA KUKI

Auckland,New Zealand

Summary

Dedicated and detail-oriented professional with 18 years of experience in customer service, administration, and managing complex workloads. Skilled in analyzing information, making sound decisions, and delivering accurate, high-quality outcomes while maintaining confidentiality and integrity. Strong written and verbal communication skills, with the ability to interpret policies, manage competing priorities, and work confidently across multiple computer systems. A quick learner who adapts well to changing environments, builds positive relationships with diverse stakeholders, and is committed to providing fair, professional, and customer-focused service.

Overview

20
20
years of professional experience

Work History

Online Support Analyst

Sky TV Ltd
01.2010 - 01.2025
  • First point of contact for customer and technical support across digital platforms
  • Delivered support via phone, email, and live chat for SKY GO and NEON services, ensuring customer satisfaction
  • Diagnosed and resolved technical issues for customers across various devices. across multiple devices
  • Handled escalations with professionalism and empathy, resulting in positive resolutions
  • Maintain accurate records and manage incident tracking systems
  • Cultivated strong customer relationships through clear communication, enhancing overall customer experience

Customer Agent

Telecom / Vodafone Reseller
01.2008 - 01.2010
  • Coordinated installations and service setups to ensure timely service delivery for new customers
  • Collaborated with Telecom and Vodafone teams to enhance communication processes
  • Maintained accurate customer records to support efficient service operations

Frontline Support Supervisor

Sky TV Ltd
01.2007 - 01.2008
  • Resolved escalated customer issues to ensure satisfaction
  • Coached customer service staff to enhance service delivery
  • Delivered training and facilitated team development initiatives
  • Scheduled technicians for service appointments

Customer Service Representative

Sky TV Ltd
01.2005 - 01.2007
  • Managed escalated customer issues
  • Supported and coached customer service staff
  • Delivered training and supported team development
  • Coordinated technician scheduling

Education

National Certificate - Sport

SENZ
01-2005

High School -

McAuley High School
Auckland, New Zealand
01-2004

Skills

  • Customer support and service
  • Incident management and response
  • Documentation management
  • Microsoft Office applications
  • Problem solving
  • Attention to detail
  • Time management
  • Multitasking skills
  • Empathy and relationship building
  • Conflict resolution
  • Written communication
  • Verbal communication
  • Adaptability and flexibility
  • Case management
  • Professionalism

Timeline

Online Support Analyst

Sky TV Ltd
01.2010 - 01.2025

Customer Agent

Telecom / Vodafone Reseller
01.2008 - 01.2010

Frontline Support Supervisor

Sky TV Ltd
01.2007 - 01.2008

Customer Service Representative

Sky TV Ltd
01.2005 - 01.2007

National Certificate - Sport

SENZ

High School -

McAuley High School
MARIA KUKI