Summary
Work History
Education
Skills
Certification
Timeline
INTERESTS
COMMUNITY INVOLVEMENT
Generic

Elizabeth Lukupa

Mt Eden,Auckland

Summary

Detail-oriented and proactive professional with extensive experience in testing environments, dedicated to fostering continuous improvement and delivering exceptional service quality. Strong focus on identifying and acting upon opportunities for enhancement ensures consistent value addition to projects. Skilled in cultivating positive relationships and collaborating strategically with colleagues and stakeholders, driving innovative, solution-based approaches through effective communication. Committed to excellence and a collaborative work ethic that enhances team performance and project outcomes.

Work History

Qantas Airways Limited
07.2023 - Current
  • Adhered to established policies, procedures, and quality standards for domestic and international reservations.
  • Developed strong product knowledge to accurately respond to customers’ requests.
  • Performed outbound follow-up calls to resolve passenger issues.
  • Qantas Airways Limited is the flag carrier of Australia

Randstad New Zealand
11.2022 - 07.2023
  • Adhered to established policies, procedures, and quality standards for domestic and international reservations.
  • Developed strong product knowledge to accurately respond to customers’ requests.
  • Performed outbound follow-up calls to resolve passenger issues.
  • Qantas Airways Limited is the flag carrier of Australia

Software Test Analyst

Change Financial Limited
08.2014 - 07.2022
  • Establish QA processes based on best practices.
  • Working with Tech Leads to understand business requirements, perform business analysis, create test plans, communicate with testing team members.
  • Verification of software releases; ensuring high quality releases to clients
  • Defect triage
  • Assisted with training new test team/intern members on the software product and its functions.
  • Design and execute test scenarios as part of project delivery, presenting the information to relevant stakeholders.
  • Provide test effort estimations for new mandates / enhancements.
  • Champion, support documentation team, add and update System Guide Specifications.
  • A global fintech providing payments solutions
  • Previously Wirecard NZ

Quality Assurance Analyst

GFG Group
02.2011 - 07.2014
  • Understand business requirements and solutions, develop / document test cases, execute tests, verify software releases, defect triage.
  • Developed software for banks to process electronic payments and credit card transactions.

Senior Test Analyst

Invenco Group Ltd
07.2007 - 12.2010
  • Liaised with cross-functional team including Project Managers and Application Developers, as well as external stakeholders to complete large client projects.
  • Understand business requirements for transactional testing of EMV credit card solutions for outdoor petrol pay@pumps eftpos terminals.
  • Develop/document test cases, execute tests, verify software releases.
  • Global provider of self-service payment solutions

Senior Test Analyst

Orion Health
07.2005 - 06.2006
  • Understand business requirements, test planning, test estimations, design test cases.
  • Soprano – National Breast Screening upgraded delivery web application.
  • Concerto Clinical Documentation – web-based application, transmission of accurate medical documents.
  • Orion provides a smart suite of solutions that enable clinicians to extract meaningful insights and make more accurate decisions about patient care.

Education

Lynfield College
Auckland

Skills

  • Implementing best practice QA methodologies
  • Effective stakeholder communication
  • Analytical judgment
  • Test environment coordination
  • Effort estimation
  • Analysis of software requirements
  • Waterfall project management
  • Experienced with Microsoft Office applications
  • Database query optimization
  • Proficient in PAYSIM Eftpos simulation
  • Continuous integration expertise
  • Jira issue tracking
  • Experienced with FileZilla FTP client
  • SoapUI testing expertise
  • Software quality assurance
  • Defect prioritization
  • Test case design
  • Test design and execution

Certification

2008 ISTQB Foundation ANZTB

Timeline

Qantas Airways Limited
07.2023 - Current

Randstad New Zealand
11.2022 - 07.2023

Software Test Analyst

Change Financial Limited
08.2014 - 07.2022

Quality Assurance Analyst

GFG Group
02.2011 - 07.2014

Senior Test Analyst

Invenco Group Ltd
07.2007 - 12.2010

Senior Test Analyst

Orion Health
07.2005 - 06.2006

Lynfield College

INTERESTS

Volunteer for cultural sports events, Cultural craftwork

COMMUNITY INVOLVEMENT

Harbour Sports Club, Secretary, Secretary - Harbour Sports Club, Netball Coach – Harbour Sports Club

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Elizabeth Lukupa