Maria Morunga-Masoe
Linen Dispatcher
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Administration position. Ready to help team achieve company goals.
Overview
30
30
years of professional experience
Work History
Linen Assistant/Team Leader/Dispatcher
Apparelmaster NZ
11.2021 - Current
- Maintained safety practices at all times to protect personnel and laundry loads.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
- Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
- Cleaned machine filters and lubricated equipment.
- Followed environmental regulations when handling hazardous materials for laundromat safety.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
- Supported fellow staff members with delivery and pickup of customer orders.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Held weekly team meetings to inform team members on company news and updates.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Educated staff on organizational mission and goals to help employees achieve success.
Night Shift Filler
Countdown Supermarket
11.2019 - 11.2021
- Updated computer systems with actions, corrections, and issues.
- Received new stock and input values into computer system.
- Maintained store assets with effective loss prevention strategies.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Managed timely and effective replacement of damaged or missing products.
- Followed orders precisely for correct items, sizes and quantities.
- Kept work areas neat, clean and free from debris.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Worked with customers to pack items according to specific desires and requirements.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Assistant Seafood Manager 2IC
PAK'nSAVE
02.2016 - 01.2019
- Managed daily work schedules for seafood staff.
- Prepared and placed seafood cuts and products in display counter to appeal to customers.
- Provided detailed information to customers about available seafood products and self-service items.
- Wrapped, weighed, labeled and priced cuts of seafood.
- Created clean and inviting appearance for fresh seafood cases to encourage sales.
- Trained team members on proper ways to cut variety of fish to eliminate waste from incorrect cutting.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Enhanced customer satisfaction by providing exceptional service and answering inquiries about seafood products
Office Cleaner
Timber Building Solutions Ltd
08.2013 - 06.2016
- Emptied trashcans and transported waste to collection areas.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
- Disinfected microwaves, coffee makers and refrigerators to prevent spread of germs and bacteria.
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
- Tidied lobby and reception areas to create professional and welcoming first impression for visitors.
- Conducted thorough inspections of offices to report damages and maintenance issues.
- Organized storage areas, closets and filing cabinets to prevent buildup of clutter.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Supervised supplies in inventory and submitted reorder requests.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
Cleaning Supervisor
Spotless Cleaners Ltd
06.2012 - 08.2013
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Completed schedules, shift reports, and other business documentation.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Worked with front desk to respond promptly to all guest requests.
- Increased employee performance through effective supervision and training.
- Evaluated employee performance and developed improvement plans.
- Adhered to safety protocols by enforcing proper equipment usage.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Customer Service Manager
Toy World
02.2005 - 06.2012
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Generated customer satisfaction surveys to analyze results into action plans.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Created and reviewed invoices to confirm accuracy.
- Kept accurate records to document customer service actions and discussions.
- Developed and offered unique discount options to drive interest in new product lines.
Night Filler Supervisor
PAK'nSAVE
01.1995 - 01.2005
- Removed samples for testing by quality assurance personnel.
- Updated computer systems with actions, corrections, and issues.
- Delivered services to customer locations within specific timeframes.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Proven ability to learn quickly and adapt to new situations.
- Maintained compliance with company policies, objectives, and communication goals.
- Monitored workflow to improve employee time management and increase productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Education
High School Diploma -
Te Kura Taumata O Panguru
High School Diploma -
Te Kura Taumata O Panguru
04.2001 -
High School Diploma -
Tricia's Academy Of Learning
Skills
Customer Service
Team Player
Communications
Mentoring
Problem Resolution
Skilled Multi - Tasker
Health n Safety Driven
Goal - Oriented
Hobbies
- Netball - Supports Wellington Pulse
- Netball - Supports My Daughters Teams - The Bubz Prems & Kamo High School Prems
- Spending time with my Family
- Rugby League - NZ Warriors "Up Da Wahs"
- Cooking & Baking
- Travelling the far North with the Family
References
- Grant Lambert
Sales Manager - Apparel Master Ltd
021 993 331
- Wayne & Barbara Swann
Owner Operators - Timber Building Solutions Ltd & Homecare
022 590 6576
- Dennis Langford
Production Manager - Apparel Master Ltd
027 518 2241
- Teina Brown
Service Delivery Manager - Alsco
021 055 5133
Timeline
Linen Assistant/Team Leader/Dispatcher
Apparelmaster NZ
11.2021 - Current
Night Shift Filler
Countdown Supermarket
11.2019 - 11.2021
Assistant Seafood Manager 2IC
PAK'nSAVE
02.2016 - 01.2019
Office Cleaner
Timber Building Solutions Ltd
08.2013 - 06.2016
Cleaning Supervisor
Spotless Cleaners Ltd
06.2012 - 08.2013
Customer Service Manager
Toy World
02.2005 - 06.2012
High School Diploma -
Te Kura Taumata O Panguru
04.2001 -
Night Filler Supervisor
PAK'nSAVE
01.1995 - 01.2005
High School Diploma -
Te Kura Taumata O Panguru
High School Diploma -
Tricia's Academy Of Learning
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