Maria Palelei
Auckland,Hillsborough
Summary
Strong Senior Executive Administrator, with over 25 years’ experience within the Customer Service Industry.
Action oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Dependable as the go to person, to resolve issues in a timely fashion.
Proven ability to manage a variety of business elements with excellent outcomes. , continual optimism, organisation and follow through in my approach to work activities.
I enjoy a work culture that promotes accessibility and communication within the team environment and is focused on providing the best outcomes and experience to their customers. Dependable as the go to person, to resolve issues in a timely fashion. Proven ability to manage a variety of business elements with excellent outcomes. I’m a loyal team member who practices flexibility, continual optimism, organisation and follow through in my approach to work activities. I enjoy a work culture that promotes accessibility and communication within the team environment and is focused on providing the best outcomes and experience to their customers.
Overview
14
14
years of professional experience
Work History
CAL Auckland Service Coordinator
CAL Isuzu
East Tamaki
01.2021 - Current
- Workshop / Administrative Support:
- Continued in the same capacity as previous position.
- Employed and managed 2 FTE Service Administrators.
- Training, mentoring and coaching.
- Processing Auckland Warranty Claims in accordance with Isuzu NZ process.
- Aftersales Support:
- Managed Eroad accounts and telemetric units/ contracts.
- Fleet Management – Servicing, COF’s, RUC’s and inspections.
- Systems set up and licensing for new employees Isuzu NZ Global Connect Administrator
- Managed Z Energy account – Fuel Cards
Service Administrator
CAL Isuzu
Hillsborough, AUK
12.2018 - 01.2021
- Workshop / Administrative Support:
- Managed workflow for mechanics and auto electrician
- Managed Bookings – Internal Sales and Customers
- Managed Work in Progress Report Handling
- Processing Customer queries and complaints
- Customer Invoicing and issuing of Purchase Orders
- AP and AR functions.
- Collating weekly timesheets and submitting to Payroll
- Weekly reporting on Revenue and Expenditure:
- Monthly Reporting: Isuzu NZ, Executive Team, Service
- Managers Credit Control for Auckland Branch – Service, Parts and Sales Administration support to
- Workshop Service Manager and Team
Office Manager
Aqua Cars & Finance Ltd & Mode Rentals
Mangere, AUK
04.2015 - 04.2018
- Workshop Management:
- Continued in the same capacity as previous position.
- Office Management: Additional to previous position:
- HR Support – Recruitment, Onboarding, and Exit Interviews.
- Payroll Support – Processing Timesheets and Leave Applications.
- Continuous Process Improvement.
- Events Coordination.
- Work with Managers and employees around conflict resolution.
- Championed an inclusive and supportive work environment.
- Administrative Support:
- Supporting 2 GMs with operational goals and objectives.
- Managing 4 direct reports. Business Reporting to Senior Leadership Team.
- Coordinating Management Meetings – Agenda to Minutes.
- AP and AR functions.
- Managing Aqua NZ Facebook page – Managing External Contractor.
- Fleet & Inventory Management: Vehicle & Telemetric Devices Stock Control of Fleet (peak 450 vehicles) including Logistics Management
- Account Management – Importers, Freight Forwarders and Dealers.
- Loading PPSR Security.
- Sales Administration Monthly Stock take and End of Year Auditing
- Monthly Depreciation and Movement of Vehicle Reporting
- Stock control of telemetric devices, from purchasing through distribution, testing and returns.
- Coordinate installation activity across the dealer network acting as the link between the finance company and its installers and dealers.
Workshop Administration Manager
Aqua Cars & Finance Ltd
Mangere, AUK
04.2015 - 12.2015
- Workshop Management:
- Managing the workflow of mechanics, auto electrician and panel beaters.
- Managing 1 direct report.
- Managing Bookings.
- Issuing Purchase Orders Ordering parts and consumables.
- AP an AR functions.
- Weekly reporting on Revenue and Expenditure. Handling Customer complaints
- Office Management:
- Facility Management – Maintenance, Repairs and Service Contracts. Ordering Office supplies Banking and Petty Cash
Office Administrator
Mt Roskill Primary School
Mt Roskill AUK
04.2009 - 04.2015
- Administrative Support:
- Responsible for all administration for Senior Management, including confidential correspondence.
- Ministry of Education Returns,
- Database Management
- Website updates
- Board of Trustees Elections and Meetings
- Interacted with customers by phone, email or in-person to provide information.
Skills
- Leadership Skills
- Effective Communication Skills
- Results Driven
- Executive Leadership Support
- Account Management
- Continuous Process Improvement
Timeline
CAL Auckland Service Coordinator
CAL Isuzu
01.2021 - Current
Service Administrator
CAL Isuzu
12.2018 - 01.2021
Office Manager
Aqua Cars & Finance Ltd & Mode Rentals
04.2015 - 04.2018
Workshop Administration Manager
Aqua Cars & Finance Ltd
04.2015 - 12.2015
Office Administrator
Mt Roskill Primary School
04.2009 - 04.2015
Key Achievements
- Reduced the WIP (work in process) Report by 50% within the first 2 weeks of employment at CAL Isuzu.
- Reduced Debtors Report for Auckland Service and Parts Departments significantly – streamlining process and eliminating meetings.
- Implemented an effective Customer Service Complaints model which was successful at delivering timely resolutions. This ensured long term control of after-sales related costs.
- Created a transparent understanding for customer interaction.
- Improved processes around rules for installing and removing Telemetric devices in financed vehicles. Resulted in comp any saving, specifically related to the deinstall costs and costs of the units.
Key Achievements
- Reduced the WIP (work in process) Report by 50% within the first 2 weeks of employment at CAL Isuzu.
- Reduced Debtors Report for Auckland Service and Parts Departments significantly – streamlining process and eliminating meetings.
- Implemented an effective Customer Service Complaints model which was successful at delivering timely resolutions. This ensured long term control of after-sales related costs.
- Created a transparent understanding for customer interaction.
- Improved processes around rules for installing and removing Telemetric devices in financed vehicles. Resulted in comp any saving, specifically related to the deinstall costs and costs of the units.