Maria Simmons
Napier
Summary
Proactive Floral Manager with 10 years of retail experience. Successful in leadership and motivation with extensive knowledge of store displays and marketing. Adept at increasing profit while decreasing shrink and maintaining a clean and efficient department under pressure.
My strong points are attention to detail and being able to work in a team environment.
Overview
3
3
years of professional experience
Work History
Florist Manager
Let Love
Hastings
09.2023 - Current
- Enhanced customer satisfaction by creating visually stunning floral arrangements tailored to individual preferences.
- Managed inventory and supply orders, ensuring optimal stock levels for efficient business operations.
- Trained new team members in floral design techniques and customer service skills, resulting in a highly capable workforce.
- Streamlined workflow processes, increasing productivity and overall efficiency within the store.
- Collaborated with event planners to provide customized floral designs for weddings, funerals, and special events.
- Supervised daily operations of the store, maintaining high standards of cleanliness, organization, and visual presentation.
- Handled complex customer inquiries and resolved issues promptly, ensuring client satisfaction and loyalty.
- Coordinated seasonal displays that highlighted key trends in floral design while driving sales growth.
- Trained employees on customer order taking and basic floral arranging.
- Inventoried plants and flower care supplies and ordered more.
Floral Manager
Hastings City New World
Hastings
10.2020 - 09.2023
- Enhanced customer satisfaction by creating visually appealing and innovative floral arrangements for various occasions.
- Streamlined order processing and inventory management for increased efficiency in daily operations.
- Mentored junior staff members, fostering a positive team environment and improving overall performance.
- Implemented cost-saving measures by negotiating vendor contracts and sourcing high-quality products at competitive prices.
- Increased sales revenues with effective promotional strategies, including seasonal displays and targeted marketing efforts.
- Established strong relationships with clients, leading to repeat business and referrals for new customers.
- Maintained a well-organized work area, ensuring efficient workflow and timely completion of tasks.
- Delivered exceptional service to walk-in customers by providing personalized consultations and designing custom floral arrangements onthespot.
- Conducted regular quality checks on incoming flowers to ensure optimal freshness and longevity in arrangements.
- Managed staff scheduling, balancing employee availability with store needs while minimizing overtime costs.
- Educated customers on proper care techniques for their floral purchases, resulting in longer-lasting products and satisfied clients.
- Assisted with budgeting for department expenses, contributing to the overall profitability of the store.
- Trained new employees in proper design techniques, customer service skills, and store policies for a seamless integration into the team.
- Trained employees on customer order taking and basic floral arranging.
- Inventoried plants and flower care supplies and ordered more.
- Supervised Number employees in floral department.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
Education
Hastings Girls High School
Skills
- Creative Vision
- Order Fulfillment
- Sales Strategy Development
- Visual Merchandising
- Attention to Detail
- Resourcefulness
- Computer Literacy
- Customer Service Excellence
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Florist Manager
Let Love
09.2023 - Current
Floral Manager
Hastings City New World
10.2020 - 09.2023
Hastings Girls High School