MARIA THERESA ESPERAT-CAVE
Inglewood
Summary
Professional with experience in customer service, inventory management, and sales support. Strong focus on team collaboration and consistently achieving results. Skilled in handling transactions, maintaining store cleanliness, and providing exceptional customer experiences. Reliable and adaptable to changing needs, ensuring smooth operations and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Shop Assistant
RnB Donut Sensation
03.2024 - Current
- Helped customers make informed decisions, providing detailed product information and advice.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
Logistics Officer
BIOSITE MEDICAL INSTRUMENTS, INC.
05.2010 - 06.2023
- Oversee staff members' performance to ensure that they are meeting productivity goals
- Train and develop supply chain staff
- Liaise with other departments within the organization to ensure smooth operations
- Adhere to health and safety regulations
- Develop and implement strategies to improve the efficiency of the supply chain
- Ensure that products are delivered on time and meet quality standards
- Monitor supplier performance and resolve issues in a timely manner
- Reporting any issues with quality control or shipping procedures to management
- Reviewing inventory records to track the flow of materials through the supply chain process
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
- Supervised logistics functions and operations.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Oversaw demand planning, purchasing, and logistics.
Purchasing Officer
WORKMATIC INDUSTRIAL SOLUTIONS
09.2017 - 07.2019
- Comparing and evaluating offers from suppliers
- Sourcing materials, goods, products, and services and negotiating the best or most cost-effective contracts and deals
- Establishing professional relationships with clients as well as vendors and suppliers
- Preparing and managing purchase orders
- Ensure that all purchases are completed within budgetary constraints
- Maintain an updated vendor database
- Liasing with shipping lines, airlines, handling agents, transporter, customs, and overseas offices
- Freight export and custom clearances
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Fostered strong relationships with internal stakeholders by providing timely updates on procurement activities and addressing any concerns promptly.
- Negotiated favorable payment terms with suppliers, resulting in improved cash flow management for the company.
Administrative Assistant
PACIFIC IMAGING SERVICES
03.2009 - 04.2010
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Responsible for ensuring that all documents submitted will be monitored, consolidated and filed in an organized system
- Provide assistance in scanning and/or printing documents requested
- Provide other administrative support, such as: - Scanning, printing, copying of documents - Meeting logistics (venue, food, preparing meeting materials)
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Medical Transcriptionist
MOZTRANSCRIPTION, INC.
02.2006 - 02.2009
- Transcribed dictation for a variety of medical reports such as patient histories, physical examinations, emergency room visits, operations, chart reviews, consultation, and/or discharge summaries
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Improved turnaround time for report generation by efficiently managing transcription tasks.
- Transcribed sensitive documents with complete confidentiality.
- Reviewed transcribed reports or dictated material for spelling, grammar, clarity, consistency, and proper medical terminology
- Distinguished between homonyms and recognize inconsistencies and mistakes in medical terms, referring to dictionaries, drug references, and other sources on anatomy, physiology, and medicine
- Translated medical jargon and abbreviations into their expanded forms to ensure the accuracy of patient and health care facility records
Loans Encoder
PHILIPPINE SAVINGS BANK
07.2005 - 12.2005
- Improved data accuracy by meticulously inputting information into the system.
- Answered customer or public inquiries.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Developed strong attention to detail for error-free data entry and analysis.
- Maintained files, records, and chronologies of entry activities.
- Reduced errors and discrepancies with thorough proofreading of encoded data.
- Obtained information from individuals.
- Provided customer service.
- Verified signatures for financial transactions.
- Completed daily data back-up to secure records.
Education
Bachelor of Arts - Mass communication
Holy Cross of Davao College
10.1997
Skills
- Customer service
- Cash handling
- Product knowledge
- Inventory management
- Inventory control
- Friendly and helpful
- Reliable and responsible
- Attention to detail
- Positive customer engagement
- Engaging with diverse customers
- Decision-making
Personal Information
- Date of Birth: 02/18/76
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
- Religion: Catholic
Languages
English
Full Professional
Timeline
Shop Assistant
RnB Donut Sensation
03.2024 - Current
Purchasing Officer
WORKMATIC INDUSTRIAL SOLUTIONS
09.2017 - 07.2019
Logistics Officer
BIOSITE MEDICAL INSTRUMENTS, INC.
05.2010 - 06.2023
Administrative Assistant
PACIFIC IMAGING SERVICES
03.2009 - 04.2010
Medical Transcriptionist
MOZTRANSCRIPTION, INC.
02.2006 - 02.2009
Loans Encoder
PHILIPPINE SAVINGS BANK
07.2005 - 12.2005
Bachelor of Arts - Mass communication
Holy Cross of Davao College
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