Maria Whatarau
Papakura
Summary
Versatile and adaptable, honed skills in multitasking and workplace safety. Demonstrated exceptional organization and cash handling proficiency, enhancing customer loyalty and operational efficiency. Excelled in high-pressure environments, fostering teamwork and collaboration. Achieved significant improvements in service delivery by leveraging quick decision-making and attention to detail.
Overview
10
10
years of professional experience
Work History
Operator
Pipevision
10.2017 - 11.2023
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
Receptionist/Bar and Gaming Attendant/Waitress
Northern Wairoa Hotel
03.2016 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Assisted customers with gaming machine issues, resolving problems quickly to minimize downtime.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Waitress
Amazing Thai Restaurant
09.2014 - 02.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Cafe Worker
Julz Cafe
07.2013 - 08.2015
- Produced great customer service skills.
- Prepared food and drinks on the menu for customers.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
Bakery Team Member
Paihia Bakery
11.2014 - 04.2015
- Maintained a clean and organized work environment, ensuring compliance with food safety standards.
- Supported increased customer loyalty through friendly interactions and personalized service experiences.
- Handled cash register transactions efficiently and accurately.
- Set up Food cabinets every morning and stocked up when needed.
- Prepared sandwiches and Hot food when running low throughout the day.
Skills
- Attention to detail
- Organization skills
- Quick decision making
- Strong multitasking
- Documentation and reporting
- Cash handling proficiency
- Teamwork and collaboration
- Workplace safety
Timeline
Operator
Pipevision
10.2017 - 11.2023
Receptionist/Bar and Gaming Attendant/Waitress
Northern Wairoa Hotel
03.2016 - 08.2017
Bakery Team Member
Paihia Bakery
11.2014 - 04.2015
Waitress
Amazing Thai Restaurant
09.2014 - 02.2016
Cafe Worker
Julz Cafe
07.2013 - 08.2015
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